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Microsoft Excel 2007 - faulting module - Kernelbase.dll RRS feed

  • Question

  • Hello,

    we have several associates that get the below error log when trying to open some excel 2003 files in excel 2007.  Excel will go to not responding status and then crash.  Other associates are able to open these same files with no issue.  This is happening on machines running both Windows 7 and Windows XPSP2 both running Office 2007 with service pack 2.  Any ideas would be helpful.

    Version=1
    EventType=APPCRASH
    EventTime=129255055061858137
    ReportType=2
    Consent=1
    UploadTime=129255055064198141
    ReportIdentifier=e800f9f8-a0bc-11df-a8a6-001fe2166152
    IntegratorReportIdentifier=e800f9f7-a0bc-11df-a8a6-001fe2166152
    Response.BucketId=1904342135
    Response.BucketTable=1
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=EXCEL.EXE
    Sig[1].Name=Application Version
    Sig[1].Value=12.0.6535.5002
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4bd2a7f1
    Sig[3].Name=Fault Module Name
    Sig[3].Value=KERNELBASE.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=6.1.7600.16385
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=4a5bdaae
    Sig[6].Name=Exception Code
    Sig[6].Value=e06d7363
    Sig[7].Name=Exception Offset
    Sig[7].Value=00009617
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7600.2.0.0.256.4
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    UI[2]=C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
    UI[3]=Microsoft Office Excel has stopped working
    UI[4]=Windows can check online for a solution to the problem and try to recover your information.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\system32\kernel32.dll
    LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
    LoadedModule[5]=C:\Windows\system32\msvcrt.dll
    LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
    LoadedModule[8]=C:\Windows\system32\GDI32.dll
    LoadedModule[9]=C:\Windows\system32\USER32.dll
    LoadedModule[10]=C:\Windows\system32\LPK.dll
    LoadedModule[11]=C:\Windows\system32\USP10.dll
    LoadedModule[12]=C:\Windows\system32\ole32.dll
    LoadedModule[13]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll
    LoadedModule[14]=C:\Windows\system32\WINSPOOL.DRV
    LoadedModule[15]=C:\Program Files\Microsoft Office\Office12\oart.dll
    LoadedModule[16]=C:\Windows\system32\OLEAUT32.dll
    LoadedModule[17]=C:\Windows\system32\apphelp.dll
    LoadedModule[18]=C:\Windows\AppPatch\AcSpecfc.DLL
    LoadedModule[19]=C:\Windows\system32\SspiCli.dll
    LoadedModule[20]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7600.16385_none_ebf82fc36c758ad5\COMCTL32.dll
    LoadedModule[21]=C:\Windows\system32\mscms.dll
    LoadedModule[22]=C:\Windows\system32\USERENV.dll
    LoadedModule[23]=C:\Windows\system32\profapi.dll
    LoadedModule[24]=C:\Windows\system32\SHLWAPI.dll
    LoadedModule[25]=C:\Windows\system32\SHELL32.dll
    LoadedModule[26]=C:\Windows\system32\WINMM.dll
    LoadedModule[27]=C:\Windows\system32\DDRAW.dll
    LoadedModule[28]=C:\Windows\system32\DCIMAN32.dll
    LoadedModule[29]=C:\Windows\system32\SETUPAPI.dll
    LoadedModule[30]=C:\Windows\system32\CFGMGR32.dll
    LoadedModule[31]=C:\Windows\system32\DEVOBJ.dll
    LoadedModule[32]=C:\Windows\system32\dwmapi.dll
    LoadedModule[33]=C:\Windows\system32\MPR.dll
    LoadedModule[34]=C:\Windows\system32\COMDLG32.dll
    LoadedModule[35]=C:\Windows\system32\IMM32.dll
    LoadedModule[36]=C:\Windows\system32\MSCTF.dll
    LoadedModule[37]=C:\Windows\system32\WS2_32.dll
    LoadedModule[38]=C:\Windows\system32\NSI.dll
    LoadedModule[39]=C:\Windows\system32\msi.dll
    LoadedModule[40]=C:\Program Files\Common Files\Microsoft Shared\office12\mso.dll
    LoadedModule[41]=C:\Windows\system32\uxtheme.dll
    LoadedModule[42]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_421189da2b7fabfc\Comctl32.dll
    LoadedModule[43]=C:\Windows\system32\CRYPTBASE.dll
    LoadedModule[44]=C:\Windows\system32\CLBCatQ.DLL
    LoadedModule[45]=C:\Windows\system32\msimtf.dll
    LoadedModule[46]=C:\Windows\system32\VERSION.dll
    LoadedModule[47]=C:\Program Files\Common Files\Microsoft Shared\OFFICE12\MSORES.DLL
    LoadedModule[48]=C:\Program Files\Common Files\Microsoft Shared\office12\1033\MSOINTL.DLL
    LoadedModule[49]=C:\Program Files\Common Files\Microsoft Shared\OFFICE12\OGL.DLL
    LoadedModule[50]=C:\Windows\system32\WTSAPI32.DLL
    LoadedModule[51]=C:\Windows\system32\WINSTA.dll
    LoadedModule[52]=C:\Windows\system32\mscoree.dll
    LoadedModule[53]=C:\Windows\system32\propsys.dll
    LoadedModule[54]=C:\Windows\system32\ntmarta.dll
    LoadedModule[55]=C:\Windows\system32\WLDAP32.dll
    LoadedModule[56]=C:\Windows\system32\CRYPTSP.dll
    LoadedModule[57]=C:\Windows\system32\rsaenh.dll
    LoadedModule[58]=C:\Windows\system32\RpcRtRemote.dll
    LoadedModule[59]=C:\Windows\System32\drprov.dll
    LoadedModule[60]=C:\Windows\System32\ntlanman.dll
    LoadedModule[61]=C:\Windows\System32\davclnt.dll
    LoadedModule[62]=C:\Windows\System32\DAVHLPR.dll

    Thursday, August 5, 2010 7:59 PM