Exchange server 2007 RRS feed

  • Question

  • HI all!

    can any one help me regarding the following issue

    I can't add any mailbox to exchange server 2007 sp1 i receive the following error.

    The Exchange server address list service failed to respond . This could be because an address list or email address policy configuraiton error.


    thanks in adv.


    Tuesday, July 26, 2011 12:38 PM

All replies

    1. Few links to get you started - http://social.technet.microsoft.com/Forums/en-US/exchangesvradmin/thread/16e8aced-ed28-4e79-8295-6f00245dbcdb
    2. http://www.petri.co.il/forums/showthread.php?t=22068
    3. Check your EAP for any non supported characters.
    4. If all the above fails?  Check event Logs and post errors
    5. Run ExchBPA to see if anything obvious needs to be done.
    6. Also, consider upgrading to SP3 and rollup 3 for Exch 2007.

    Tuesday, July 26, 2011 1:38 PM
  • Hi

    It apears like there is some problem in the default email address policy. Can you confirm, you haven't perform any operation on default email address policy. make sure it is enabled.

    What about the service health of this server?

    Can you past the full shell command that is apearing on the last page, while create the new mailbox on this server?

    Tuesday, July 26, 2011 7:30 PM
  • this is the all error message that i can't do enable a mailbox nor connect .

    and all configuration is at default level and there is no policy.


    The Exchange server address list service failed to respond . This could be because an address list or email address policy configuraiton error.

    Exchange Management shell command attempted:

    Connect-Mailbox -Identity '73f83baa-5d94-4471 -8bc0-fb967336b6f8' -Database

    'ICT-SVR.crm-ais.com\First Storage Group\Mailbox Database' -User

    'crm-ais\omar.popal' -Alias 'omar.popal'

    Elapsed Time: 00:00:00


    Wednesday, July 27, 2011 6:25 AM
  • Hi Ahmad

    Thank you for the details

    I hope you are reconnecting a disconnected mailbox. first we will check whether the disconnected mailbox is in what state using

    Get-MailboxDatabase | Get-MailboxStatistics | where {$_.DisconnectReason -ne $null} | ft displayname,database,disconnectreason -auto

    What is the status for disconnect reason for Omar.Popal? is that disabled or softdeleted

    If it is disabled, we can reconnected using the below shell command.

    Connect-Mailbox -Identity "Display name of your Omar mailbox" -Database ''ICT-SVR.crm-ais.com\First Storage Group\Mailbox Database' -User omar.popal -domaincontroller "mention your DC"

    And do perform the above steps in your mailbox server, where omar mailbox is in disconnected state (ICT-SVR)

    Wednesday, July 27, 2011 7:19 AM
    1. What do you mean there is no policy?
    2. Do you have the same issue when creating new users and mail-enabling them?
    3. Same for existing users who dont have a mailbox?

    Wednesday, July 27, 2011 9:44 AM
  • Hi Sukh

    Actually the reason for disconnecting user was that the employee was on leaving his job due to some reason he came back and joined his job back during the time he was not here i decided to disconnect his mailbox so when i try to connect it back i can't it failed even i can't create a new mailbox.

    for the polcy i tell you that the default policies are applied.

    from the troubleshooter i found out two error in result that is as follow:

    cannot contact domain controller:

    The domain controller specified 'crm-ais' cannot be contacted or is not a domain controller.

    cannot contact exchange server:

    The specified server 'ICTS-SVR' cannot be contacted.

    Wednesday, July 27, 2011 10:48 AM
    1. Did you run the ExchBPA?  If not Run this and post back your results which are relevant.
    2. If those errrors are when you try tp perform you actions, then the issue seems to be with exch talking with DC.
    3. If possible, can you restart the AD topogy service and check the event logs.

    Wednesday, July 27, 2011 11:03 AM
  • Restart the system attendant service
    Thanks Joseph Pradeep
    Wednesday, July 27, 2011 1:39 PM
  • You can check these if not already followed


    Creating a new mailbox in Exchange 2007 with the new-mailbox cmdlet fails with Address List Service not Available



    Error message when you try to install an Exchange 2007 mailbox role: "The Exchange server address list service failed to respond"


    Wednesday, July 27, 2011 1:55 PM
  • thanks pradeep for reply. 

     i already did restart system attendant service but nothing happened

    Thursday, July 28, 2011 4:43 AM
  • Hi ahmad,

    Suggest you install latest Exchange 2007 Service Pack and Rollup first.

    Can you create a new mailbox ago?

    Did you migrate Exchange 2007 from legacy Exchange?

    Please run the Exbpa in the Toolbox to do a Health Check.

    Please check whether there is any related error/warning event in the Event Viewer.

    Frank Wang

    Thursday, July 28, 2011 6:40 AM
  • Hi ahmad,

    Any updates?

    Monday, August 1, 2011 1:47 AM
  • dear wang

    i did apply all the way of troubleshoot steps unfortunately nothing changed.

    finally i decided to backup the mail box and install the latest service pack.

    once again thanks alot to all of you wonderfull people.

    take care you all

    Monday, August 1, 2011 7:43 AM
    1. Did you see my point 6 in my first post?

    Monday, August 1, 2011 7:53 AM
  • yaeh

    i will upgrade to the lastest sevice pack


    thanks again

    Monday, August 1, 2011 8:22 AM
  • So your issue has now been resloved by apply the latest SP or you still got an issue?
    Monday, August 1, 2011 8:25 AM
  • the issue not yet resolved i just try lastest service pack if not solved my issue again then i have to install new exchange server with latest service pack.
    Monday, August 1, 2011 8:31 AM
  • Restart MS Exchange System Attendant Service. It would fix this issue.

    Thanks Prem P Rana MCSA Messaging 2003 MCSE 2003 Server MCTS MCITP Exchange 2007, 2010 Gurgaon, India

    • Edited by Prem P Rana Tuesday, January 15, 2013 12:01 PM
    Tuesday, January 15, 2013 12:01 PM