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ntoskrnl.exe Blue Screen Windows7 RRS feed

  • Question

  • I've gotten several blue screens and freezes (not sure if they're related) recently.  I have BlueScreenView and I used it to look at two of the dump files.  Both had to do with ntoskrnl.exe.  One of them said MEMORY_MANAGEMENT and the other said KMODE_EXCEPTION_NOT_HANDLED.  I'm not exactly sure what this means but I would appreciate any help towards this problem.
    Friday, March 25, 2011 12:16 AM

Answers

  • Bug Check 0x1A: MEMORY_MANAGEMENT

    This indicates that a severe memory management error occurred.

    http://msdn.microsoft.com/en-us/library/ff557391%28VS.85%29.aspx

    Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

    This bug check indicates that a kernel-mode application generated an exception that the error handler did not catch.

    http://msdn.microsoft.com/en-us/library/ff559271%28VS.85%29.aspx

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    if you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Proposed as answer by Andre.Ziegler Monday, March 28, 2011 12:28 PM
    • Marked as answer by Vivian Xing Monday, April 4, 2011 9:16 AM
    Friday, March 25, 2011 1:05 PM
  • Hi,

     

    Please go to Safe Mode and check if the issue persists again. If so, the issue is mostly like the kernel components error such as memory or hard drive. You could run memory diagnostic and disk check to repair the OS.

     

    If the issue doesn't occur in Safe Mode, I suggest updating all device drivers and BIOS, performing a Clean Boot to check the result. If you use any 3<sup> </sup>third party applications, please update them to the latest versions.

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Vivian Xing Monday, April 4, 2011 9:16 AM
    Monday, March 28, 2011 10:01 AM

All replies

  • Bug Check 0x1A: MEMORY_MANAGEMENT

    This indicates that a severe memory management error occurred.

    http://msdn.microsoft.com/en-us/library/ff557391%28VS.85%29.aspx

    Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

    This bug check indicates that a kernel-mode application generated an exception that the error handler did not catch.

    http://msdn.microsoft.com/en-us/library/ff559271%28VS.85%29.aspx

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    if you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Proposed as answer by Andre.Ziegler Monday, March 28, 2011 12:28 PM
    • Marked as answer by Vivian Xing Monday, April 4, 2011 9:16 AM
    Friday, March 25, 2011 1:05 PM
  • Hi,

     

    Please go to Safe Mode and check if the issue persists again. If so, the issue is mostly like the kernel components error such as memory or hard drive. You could run memory diagnostic and disk check to repair the OS.

     

    If the issue doesn't occur in Safe Mode, I suggest updating all device drivers and BIOS, performing a Clean Boot to check the result. If you use any 3<sup> </sup>third party applications, please update them to the latest versions.

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Vivian Xing Monday, April 4, 2011 9:16 AM
    Monday, March 28, 2011 10:01 AM