Unable to save files in Word 2013 RRS feed

  • Question

  • When I open word and create a file and select save or save as and select a folder nothing ever displays for me to actually save the document.  It does work to save an already created document.  I have done all the updates for Windows 7 and also run a repair and even reinstall office 2013 no change
    Sunday, October 6, 2013 5:34 AM


  • Hi

    Start Word in safe mode to check the issue: Hold 'Ctrl' key and click into the program.

    It's possible you've somehow picked up a possibly malicious Visual Basic for Applications (VBA) Word macro that's replacing the FileSave macro (the one that gets called on all Saves, Save As's and Closes) and purposely doing nothing.

    You might also delete the normal.dotm document template.

    Close Word>Open Windows Explorer >Turn on “Show hidden files, folder and drives”

    Click on Start>Search>All Files &Folders and type normal.dotm.

    In addition it is recommended you scan your computer with antivirus software to see if virus caused the problem.


    Tylor Wang
    TechNet Community Support

    • Proposed as answer by TylorWang Monday, October 14, 2013 8:08 AM
    • Marked as answer by Tony Chen CHN Monday, October 21, 2013 1:36 PM
    Monday, October 7, 2013 5:24 AM