exchange auto attendant dial extension RRS feed

  • Question

  • hi

    i have configure the auto attendant, and everything work good ,but my message is , welcome to ....... if you know the extinction dial it now or press 1 for help

    my problem is that if the voice command is disabled , the user cannot press the extinction because he have to press # before ,

     and i don't want it like this , i want the user to press the extinction direct

    and if i enable the voice commands its work and the user can type the extinction direct ,

    but if there is any small voice in the room , the AA think it's a command and says sorry we cannot help you with this command ,please call back later

    is there any solution to dial the extension direct without enable the voice commands ?

    i don't care about the voice command i don't need it

    please note: I have exchange 2013 & lync 2013

    thanks and regards

    • Edited by t-cam Tuesday, February 4, 2014 7:19 PM
    Tuesday, February 4, 2014 7:15 PM