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Windows 10 Explorer and Touchpad Issues RRS feed

  • Question

  • I've had Windows 10 on this laptop for about a year now, having upgraded it from 8.1 when I purchased my MSI laptop last September. Recently, I've noticed the Taskbar clearing of icons for a second and then refreshing back to where it was before, as if Explorer had momentarily crashed and restarted. It happens every other time I use the computer, give or take, and usually after it has been running for an hour or so. Once that happens, the touchpad periodically freezes for anywhere from 5-10 seconds, and then is usable again for 10-30 seconds before lagging again. Even just as I was typing this, the touchpad became completely unresponsive for almost two minutes, which had not happened before. In addition to lagging, the touchpad also loses the ability to handle two-finger input, so that scrolling and zooming with the touchpad no longer works until I restart the computer. If you touch with two fingers and try to zoom, the cursor just bounces between the two fingers on the screen. 

    I downloaded the newest driver for the touchpad from MSI's website and ran the exe to install it, but it did not fix the problem. What else could be contributing to this annoying issue?

    Friday, September 16, 2016 11:28 PM

Answers

  • Enabled crash dumps for Explorer, from this thread by auggy.

    What I might suggest then is to try to obtain a user mode dump which has the potential to pinpoint the cause.

    You can configure Windows to create user-mode dumps. Create a System Restore Point first.

    If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder:

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
    00,6d,00,70,00,73,00,00,00


    After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive (SkyDrive) or similar site?

    Here's a couple of links on using OneDrive (SkyDrive):

    http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq

    http://windows.microsoft.com/en-ca/onedrive/share-file-folder

    More info on collecting user-mode dumps:

    http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx

    To stop the creation of the user mode dump files run the following registry file:

    Windows Registry Editor Version 5.00

    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]

    You can delete the C:\CrashDumps folder anytime.

    Saturday, September 17, 2016 6:06 PM
  • Hi Robert,

    There could be various reasons on this issue. Before post back the dump file, you can try following things to check your issue:

    1. Uninstall and reinstall the graphic drivers on your computers.

    2. Disable both Microsoft Sign in and UsoSvc services.

    The UsoSvc is a service which is used by organizations to install software without having the user login to do it. I did not need it so I disabled it.

    3. Reset the DPI settings under Settings / System / Display settings.

    4. Test if the issue persists in Clean boot mode:

    How to perform a clean boot in Windows
    https://support.microsoft.com/en-sg/kb/929135

    If you could not run a program before you performed the clean boot, try to run the program again.
    If the program runs correctly, this issue is caused by application or service interferences. Follow How to determine what is causing the issue by performing a clean boot to determine which application or service causes the issue.
    https://support.microsoft.com/en-sg/kb/929135#bookmark-what%20is%20causing%20the%20issue


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, September 19, 2016 10:06 AM

All replies

  • Enabled crash dumps for Explorer, from this thread by auggy.

    What I might suggest then is to try to obtain a user mode dump which has the potential to pinpoint the cause.

    You can configure Windows to create user-mode dumps. Create a System Restore Point first.

    If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder:

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
    00,6d,00,70,00,73,00,00,00


    After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive (SkyDrive) or similar site?

    Here's a couple of links on using OneDrive (SkyDrive):

    http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq

    http://windows.microsoft.com/en-ca/onedrive/share-file-folder

    More info on collecting user-mode dumps:

    http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx

    To stop the creation of the user mode dump files run the following registry file:

    Windows Registry Editor Version 5.00

    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]

    You can delete the C:\CrashDumps folder anytime.

    Saturday, September 17, 2016 6:06 PM
  • Hi Robert,

    There could be various reasons on this issue. Before post back the dump file, you can try following things to check your issue:

    1. Uninstall and reinstall the graphic drivers on your computers.

    2. Disable both Microsoft Sign in and UsoSvc services.

    The UsoSvc is a service which is used by organizations to install software without having the user login to do it. I did not need it so I disabled it.

    3. Reset the DPI settings under Settings / System / Display settings.

    4. Test if the issue persists in Clean boot mode:

    How to perform a clean boot in Windows
    https://support.microsoft.com/en-sg/kb/929135

    If you could not run a program before you performed the clean boot, try to run the program again.
    If the program runs correctly, this issue is caused by application or service interferences. Follow How to determine what is causing the issue by performing a clean boot to determine which application or service causes the issue.
    https://support.microsoft.com/en-sg/kb/929135#bookmark-what%20is%20causing%20the%20issue


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, September 19, 2016 10:06 AM