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Link to the PWA pointing to different targets depending on source? RRS feed

  • Question

  • Hi,

    I just observed an unusual behavior I cant quite explain.

    Our PWA is something like https://mycompanyname.sharepoint.com/sites/pwa/default.aspx. If I click on this URL in an email (Outlook) or copy/paste in a browser, I land on our PWA page as expected. If I click on this URL in a Word or Excel document, I land on our team site (https://mycompanyname.sharepoint.com/_layouts/15/start.aspx#/SitePages/Home.aspx ). Why is this so? This is annoying since we have user manuals in word documents and would like to have the links working correctly.

    Thanks
    David


    Chocob21


    • Edited by David221 Wednesday, July 29, 2015 10:02 AM
    Wednesday, July 29, 2015 10:01 AM

All replies

  • Hi David,

    Are you using Project Online or on premise? Which version?

    I tried to reproduce this unexpected behavior but I couldn't.

    If I paste my tenant url (https://mydemo.sharepoint.com/sites/pwa) both in an Outlook message and in Word, they both open on the PWA homepage. Have you checked in Word (insert tab, then hyperlink) that the hyperlink adress is correct?


    Hope this helps,


    Guillaume Rouyre, MBA, MVP, P-Seller |

    Wednesday, July 29, 2015 10:20 AM
    Moderator
  • Hi Guillaume,

    Thanks for trying it on your side. We are using Project Online, not on premise. I did the following now:

    1. Copied the link and pasted it to an email: it works
    2. Copied the same link and pasted it in a Word document: it doesnt work (routed to the team site).
    3. Copied the same link to Wordpad: it works and goes to the PWA...

    So this could be linked to the MS Office setup (same result on MS 2010 Pro Plus and MS 2007 Pro Plus)?

    David

    Chocob21


    • Edited by David221 Wednesday, July 29, 2015 10:51 AM
    Wednesday, July 29, 2015 10:51 AM
  • Strange...

    I made a test with my Project Online tenant and Word 2010 and it works as expected.

    In your Word document (tab "insert"), have you double checked the URL adress of the link?


    Hope this helps,


    Guillaume Rouyre, MBA, MVP, P-Seller |

    Wednesday, July 29, 2015 11:03 AM
    Moderator
  • Yep, the URL is correct, I checked it (also with "edit hyperlink"). It's tricky since you cannot reproduce the error so I dont really konw in which direction to look further...

    Thanks

    David


    Chocob21


    • Edited by David221 Wednesday, July 29, 2015 11:51 AM
    Wednesday, July 29, 2015 11:23 AM
  • Have you tried on a blank new Word document to see if the issue is related to your document or to the application?

    Hope this helps,


    Guillaume Rouyre, MBA, MVP, P-Seller |

    Wednesday, July 29, 2015 11:31 AM
    Moderator
  • Yes, it was a blank new Word document (also tried with a blank Excel document).

    David


    Chocob21

    Wednesday, July 29, 2015 11:51 AM
  • After reading some information on Internet, this might be due to the fact that Office needs some information located in cookies to open the exact URL. Since it cannot find those information, IE redirects you on another page.

    See this article: http://superuser.com/questions/444984/excel-hyperlink-not-redirecting-properly-bug

    Can you remove tthe default.aspx at the end of the URL?

    Also it might be worth trying this Office hot fix:

    https://support.microsoft.com/en-us/kb/218153

    In case it still not work, I'd rather post on the Office forum since it is more related to Office than Project itself.


    Hope this helps,


    Guillaume Rouyre, MBA, MVP, P-Seller |

    Wednesday, July 29, 2015 12:11 PM
    Moderator