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Win 7 Blue screen RRS feed

  • Question

  • I have been facing blue screen error on my Dell Win 7 laptop for few days now.

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    d1
      BCP1:    0000000000000038
      BCP2:    0000000000000002
      BCP3:    0000000000000000
      BCP4:    FFFFF88001EFCCA8
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1

    Attaching the mini dump. Can some one check and please help me

    Saturday, January 12, 2013 1:39 PM

Answers

All replies

  • No mini dump attached

     We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    Team Zigzag3143.com


    MS-MVP 2010, 2011, 2012 Team ZigZag

    Sunday, January 13, 2013 3:04 AM
  • Hi,

    Regarding the BCCode d1, you may refer to:

    Bug Check 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL (Windows Debuggers)


    Tracy Cai

    TechNet Community Support

    • Marked as answer by tracycai Monday, January 21, 2013 7:48 AM
    Monday, January 14, 2013 6:16 AM