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Windows reboots when playing videos games or streaming a video aka Kernel-Power error RRS feed

  • Question

  • I have been having this issue for the past month when I upgdraded my VGA from 8800GT to 465GTX on my windows xp then I upgraded to Windows 7 and the problem is even worse now. It only happens when I play an online game or stream a video.

    My PC specs are:

    CPU:Intel Q6600 quad core

    VGA:GTX465

    RAM:8GB DDR2

    Power Supply:600W

    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          10/25/2010 9:17:41 PM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      Admin-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2010-10-25T18:17:41.370000000Z" />
        <EventRecordID>7085</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Admin-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">0</Data>
        <Data Name="BugcheckParameter1">0x0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">false</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>

     

    Tuesday, October 26, 2010 11:45 AM

Answers

  • Read this:

    http://support.microsoft.com/kb/2028504

    Look under Scenario 3.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Arthur Xie Wednesday, November 3, 2010 9:32 AM
    Tuesday, October 26, 2010 9:49 PM
  • I suspect that you have installed incompatible video driver. Please upgrade the driver to Windows 7 compatible version. If it does not work, I suggest you contact your hardware provider to check hardware issues for the video adapter.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Wednesday, November 3, 2010 9:32 AM
    Friday, October 29, 2010 5:50 AM

All replies

  • Read this:

    http://support.microsoft.com/kb/2028504

    Look under Scenario 3.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Arthur Xie Wednesday, November 3, 2010 9:32 AM
    Tuesday, October 26, 2010 9:49 PM
  • I suspect that you have installed incompatible video driver. Please upgrade the driver to Windows 7 compatible version. If it does not work, I suggest you contact your hardware provider to check hardware issues for the video adapter.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Wednesday, November 3, 2010 9:32 AM
    Friday, October 29, 2010 5:50 AM