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Microsoft Project 2010 Crahses after about 7 mins RRS feed

  • Question

  • Greetings all.

    I am currently working on a problem affecting our Engineers ( I work for Post foods), they have recently purchased Project 2010 and are having some hardships.

    Currently after using project for about 5-10 mins the program (project only) will crash seemingly for no reason. It will go straight to "Not Responding" this happens repeatedly for no obvious reason.

    Things to consider;

    - Computers are Dell Optiplex 360 standerd desktops (2.2GHZ dual core, 2GB ram)

    - They do not have a standard Windows 7 Image, They are a custom image created by us using SCCM.

    - Computers are fully updated (virus, windows patches, and office)

    - Have tried installing office Both with media, and from our SCCM clients.

    - Have shut off autosave feature in project themselves (was set to 10 mins)

    Nothing seems to make a difference that I or my colleagues can figure out. HOpefully someone here has an answer, my engineers are getting anxious.

    - Here is a Error log from one of the crashes

    Log Name:      Application

    Source:        Application Hang

    Date:          8/17/2012 1:03:41 PM

    Event ID:      1002

    Task Category: (101)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      MOD-BFHJ1J1.ralcorp.int

    Description:

    The program WINPROJ.EXE version 14.0.4751.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

     Process ID: 1608

     Start Time: 01cd7cadf5bf1566

     Termination Time: 47

     Application Path: C:\Program Files\Microsoft Office\Office14\WINPROJ.EXE

     Report Id: 9d57dabb-e8a6-11e1-b954-0023ae67417e

     

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Hang" />

        <EventID Qualifiers="0">1002</EventID>

        <Level>2</Level>

        <Task>101</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2012-08-17T20:03:41.000000000Z" />

        <EventRecordID>15225</EventRecordID>

        <Channel>Application</Channel>

        <Computer>MOD-BFHJ1J1.ralcorp.int</Computer>

        <Security />

      </System>

      <EventData>

        <Data>WINPROJ.EXE</Data>

        <Data>14.0.4751.1000</Data>

        <Data>1608</Data>

        <Data>01cd7cadf5bf1566</Data>

        <Data>47</Data>

        <Data>C:\Program Files\Microsoft Office\Office14\WINPROJ.EXE</Data>

        <Data>9d57dabb-e8a6-11e1-b954-0023ae67417e</Data>

        <Binary>430072006F00730073002D00700072006F00630065007300730000000000</Binary>

      </EventData>

    </Event>

    • Moved by David Wolters Friday, August 24, 2012 1:39 PM moving to a more appropriate forum (From:Office IT Pro General Discussions)
    Thursday, August 23, 2012 4:19 PM

All replies

  • The fact that this is your own image makes things a little more difficult. One approach your engineers can take is to use a dump of the process (Project) when the process crashes.

    ProcDump is the tool: it can be set up on a computer so it "waits" for the process to crash, creates a dump file. This will allow your team to use a debugger and identify the culprit.

    Hope I threw some lights there.

    Thursday, August 23, 2012 7:58 PM
  • My hunch is you would be better served if you seek help from the people who built the "custom image" of Windows 7 operating system.  I also suspect you might have hardware problems (memory?).  Also 2 gb for Windows 7 is not particularly generous and that may be a contributing factor.  If you have access to Microsoft support, maybe they can debug the error message.

    People here are "users" of Microsoft Project to help with managing the information about project management.  You have a computer problem. I doubt, frankly, the answer is specifically related to anything you can fix or change with Microsoft Project.

    Provide the users another machine and let them get on with their project management, I would say.


    --rms www.rmschneider.com



    Friday, August 24, 2012 3:18 PM
  •  

    Hi,

    I agree with recommendations around building new windows image before that I you can do try following 

    Version 14.0.4751.1000 indicates RTM version, try installing SP1 and June 2011 CU

    Project Sp1

    http://support.microsoft.com/kb/2460052

    June 2011 CU

    http://support.microsoft.com/kb/2536590


    Hrishi Deshpande – Senior Consultant DeltaBahn
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    Monday, August 27, 2012 3:59 PM
    Moderator
  • Hello Hazzerd1051,

    How is your progress so far ?

    I would suggest you first disable Antivirus S/W and see how it goes. If no change, then pls try by disabling other add-ins, special devices attached etc... Pls provide feedback on your progress.

    Regards.

    Tuesday, August 28, 2012 3:08 PM