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Word stops working when opening a document. RRS feed

  • Question

  • I just build a new system and installed Office 2010 on it. Whenever I try to open a Word document that was created by on the older that was using Word 2010 I first get a message that "Word automatically saved changes to the Normal document template. Do you want to load it?"  It doesn't seem to matter if I click yes or no.  Next I get a Microsoft Word box with the message: " Microsoft Word has stopped working".  I am given a choice to either Check online for a solution and restart the program or to restart the program.  If I un hide the details i get this information: 

    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: WINWORD.EXE
      Application Version: 14.0.6024.1000
      Application Timestamp: 4d83e2f6
      Fault Module Name: btmofficea.dll
      Fault Module Version: 3.0.2.280
      Fault Module Timestamp: 4cc57919
      Exception Code: c0000005
      Exception Offset: 0000000000005e1f
      OS Version: 6.1.7601.2.1.0.256.4
      Locale ID: 1033

    Additional information about the problem:
      LCID: 1033
      skulcid: 1033

    It dose not matter what the document contains as formatting but in testing on over 50 documents I always get the same results.  

    Any help would be appreciated.   THanks.

    Monday, June 11, 2012 6:23 PM

Answers