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Invasive Programs RRS feed

  • Question

  •  I was on the internet just playing around when I got kicked of the web. A message pops up saying that I have symptoms of a virus. So I push the button to check it. It seemed to scan and show that I had 5 viruses in my computer. It has a little window that asks me whether i want to scan or dismiss. Either button causes another screen to pop up and scans my computer telling me the same viruses. Another box pops up stating that i need to pay $75 to delete the viruses. But since then i havent been able to get rid of the program. Its called Internet Security 2011 for Windows 7. My husband and his mother told me that we have some kind of program that blocks viruses. This message keeps popping up even when I turn my computer on in the morning, even when I'm not connected to the web yet. I have to hit Control Alt Delete to make it go away. But it keeps coming back. I am using a Dell laptop with windows 7 installed as the main program. I was hoping that someone could help me delete this program from my computer. I am not that computer savvy, obviously, so please pretend I am 5 years old when explaining. Thanks so much.
    Tuesday, January 25, 2011 2:39 PM

Answers

  • You have let in a rogue program. It does nothing but scam you to buy useless programs.


    Here is the Uninstall Guide.

    Remove Personal Internet Security 2011 ( Uninstall Guide )
    http://www.bleepingcomputer.com/virus-removal/remove-personal-internet-security-2011

    Scroll down to Automatic Removaol Instructions heading and follow the step by step.
    If it solves your problem, I did it. If it does not, my twin brother did it.
    Tuesday, January 25, 2011 10:56 PM
  • Hi,

    It sounds a malware itself.

    Step 1: Disable and Enable System Restore to clear the malware permanently.

     

    Many viruses infect restore points. In order to clear the infected files permanently, we should clear the restore points. Please use the steps below to do so:

     

    1. Click "Start, input "SYSDM.CPL" (without quotation marks) and press "Enter".

    2. On the "System Protection" tab, click to turn off System Restore on all drives, and click "OK".

    3. Please repeat the above steps to enable System Restore again.

     

     

    Step 2:Boot your computer into Safe Mode and then run your antivirus software on your computer to scan for and remove any possible Virus and Malware infections.

     

    1. Restart the computer.

    2. Keep pressing the F8 key until the Windows Startup menu appears.

    3. Choose "Safe Mode", and press "Enter".

    4. Run the computer in Safe Mode.

    5. Start your antivirus program and scan the system in Safe Mode.

     

    Step 3: Scan for virus in Safe Mode with Networking

     

    Note: If you are using a cable modem or home LAN connection, please start from item 1 below. If not, please skip items 1~3 and go to item 4 directly.

     

    1. Restart the computer.

     

    2. After "POST" (the Power On Self Test usually has a text mode screen at the beginning when a system boots up), keep pressing the F8 key until the Windows Startup menu appears.

     

    3. Choose "Safe Mode with Networking" and press Enter.

     

    4. Please open Internet Explorer and visit http://safety.live.com

     

    5. Please click the "Full Service Scan" button and follow the instructions on screen to scan for viruses on the computer.

    Meanwhile, this software might be of help. You can have a try.Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, January 28, 2011 8:50 AM
    Moderator

All replies

  • You have let in a rogue program. It does nothing but scam you to buy useless programs.


    Here is the Uninstall Guide.

    Remove Personal Internet Security 2011 ( Uninstall Guide )
    http://www.bleepingcomputer.com/virus-removal/remove-personal-internet-security-2011

    Scroll down to Automatic Removaol Instructions heading and follow the step by step.
    If it solves your problem, I did it. If it does not, my twin brother did it.
    Tuesday, January 25, 2011 10:56 PM
  • Hi,

    It sounds a malware itself.

    Step 1: Disable and Enable System Restore to clear the malware permanently.

     

    Many viruses infect restore points. In order to clear the infected files permanently, we should clear the restore points. Please use the steps below to do so:

     

    1. Click "Start, input "SYSDM.CPL" (without quotation marks) and press "Enter".

    2. On the "System Protection" tab, click to turn off System Restore on all drives, and click "OK".

    3. Please repeat the above steps to enable System Restore again.

     

     

    Step 2:Boot your computer into Safe Mode and then run your antivirus software on your computer to scan for and remove any possible Virus and Malware infections.

     

    1. Restart the computer.

    2. Keep pressing the F8 key until the Windows Startup menu appears.

    3. Choose "Safe Mode", and press "Enter".

    4. Run the computer in Safe Mode.

    5. Start your antivirus program and scan the system in Safe Mode.

     

    Step 3: Scan for virus in Safe Mode with Networking

     

    Note: If you are using a cable modem or home LAN connection, please start from item 1 below. If not, please skip items 1~3 and go to item 4 directly.

     

    1. Restart the computer.

     

    2. After "POST" (the Power On Self Test usually has a text mode screen at the beginning when a system boots up), keep pressing the F8 key until the Windows Startup menu appears.

     

    3. Choose "Safe Mode with Networking" and press Enter.

     

    4. Please open Internet Explorer and visit http://safety.live.com

     

    5. Please click the "Full Service Scan" button and follow the instructions on screen to scan for viruses on the computer.

    Meanwhile, this software might be of help. You can have a try.Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, January 28, 2011 8:50 AM
    Moderator