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Continual Kernel Power system crash (Event ID 41) RRS feed

  • Question

  • Hello,

    I am desperate for help with a continual system crash I am facing. It is a Kernel Power fault (Event ID 41), which seems to occur most when streaming television or playing games. 

    I have checked my drivers for video, audio, BIOS, network cards and all are updated. It has only begun relatively recently however so I wonder whether it is a driver problem.

    I have pasted below the most recent text from the last crash:

    Log Name:      System

    Source:        Microsoft-Windows-Kernel-Power

    Date:          30/10/2011 19:22:34

    Event ID:      41

    Task Category: (63)

    Level:         Critical

    Keywords:      (2)

    User:          SYSTEM

    Computer:      willandbei-PC

    Description:

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

        <EventID>41</EventID>

        <Version>2</Version>

        <Level>1</Level>

        <Task>63</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8000000000000002</Keywords>

        <TimeCreated SystemTime="2011-10-30T19:22:34.190800000Z" />

        <EventRecordID>128219</EventRecordID>

        <Correlation />

        <Execution ProcessID="4" ThreadID="8" />

        <Channel>System</Channel>

        <Computer>willandbei-PC</Computer>

        <Security UserID="S-1-5-18" />

      </System>

      <EventData>

        <Data Name="BugcheckCode">0</Data>

        <Data Name="BugcheckParameter1">0x0</Data>

        <Data Name="BugcheckParameter2">0x0</Data>

        <Data Name="BugcheckParameter3">0x0</Data>

        <Data Name="BugcheckParameter4">0x0</Data>

        <Data Name="SleepInProgress">false</Data>

        <Data Name="PowerButtonTimestamp">0</Data>

      </EventData>

    </Event>

     

    Any suggestions would be gratefully received.

    Sunday, October 30, 2011 7:43 PM

Answers

  • Hi,

     

    Microsoft has released a Knowledge Base (KB) article to address this issue.

    http://support.microsoft.com/kb/2028504

     

    Since the issue occurs recently, please let me know what you installed or updated. You can perform a system restore to check the result. If the issue persists, please update the driver of your video card and display adapter from manufacture manually, then perform clean boot for a test.

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Friday, November 4, 2011 10:07 AM
    Tuesday, November 1, 2011 10:12 AM

All replies

  • any suggestions? bump!
    Monday, October 31, 2011 7:27 PM
  • Hi,

     

    Microsoft has released a Knowledge Base (KB) article to address this issue.

    http://support.microsoft.com/kb/2028504

     

    Since the issue occurs recently, please let me know what you installed or updated. You can perform a system restore to check the result. If the issue persists, please update the driver of your video card and display adapter from manufacture manually, then perform clean boot for a test.

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Friday, November 4, 2011 10:07 AM
    Tuesday, November 1, 2011 10:12 AM