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  • Question

  • When I am trying to run a new program. It's Asking for an administator password. My daughter and are account users but our passwords are not working. Also the box that pops up asking for a password says RA Media Server. I have no clue what that means.
    Friday, August 22, 2014 3:50 AM

Answers

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  • Please see: System Prompts for RA Media Server Password for a possible solution.

    Carey Frisch

    Friday, August 22, 2014 6:54 AM
    Moderator
  • Hi,

    Any of these methods should work:

    In case you are getting a prompt RA Media server and it says to enter password for Administartor (admin) account while installing any program or using the Dell system with Windows Vista, please follow the steps below to resolve this issue.

    Spoiler

    We need to perform system restore using the Vista DVD to resolve this issue.

    These are the steps:

    1 Restart the computer.
    2 Tap during startup until the Windows Advanced Options menu appears. If the Windows Advanced Options menu does not appear, restart the computer, and try again.
    3 Press the until Repair Your Computer is highlighted, and press .
    4 In the System Recovery Options window, log in as a user with administrative rights, and click OK.
    5 In the Windows Vista Recovery Environment, click to select your language, and click Next.
    6 Click System Restore.
    7 In the System Restore window, click Next to display the most recent restore points in chronological order.
    8 Click the Show restore points older than 5 days check box for a complete listing of restore points.
    9 Click to select a restore point. Select a Restore Point when the system was working fine without the RA Media Server error.
    A good starting point is to attempt to restore from the most recent restore point. If this fails to correct the problem, then try the next oldest restore point until the issue is resolved. Any software installed after the selected restore point needs to be reinstalled.
    10 Click Next and then Finish.

    Alternative One, or
    Alternatively, you can try these steps as well:
    Remove the RA Media Server User Account:

    Go to Control Panel
    Open User Accounts
    Select "Manage Another Account"
    Click on RA Media Server
    Choose "Delete this Account"

    I had no problems with deleting this user (RA Media) even though it was password protected.

    Alternative two
    Remove Dell Remote Access:
    Click on Start and in the search bar type Control panel and press enter.
    Open Programs and Features.
    Locate Dell Remote Access from list and click on Uninstall.

    Try disabling Remote Access under System Properties as per these steps:

    Click on Start and in the search bar type Control panel and press enter.
    Open System
    Under Tasks - click on "Remote Settings"
    Uncheck "Allow Remote Assistance connections to this computer"
    Select Apply, then OK.


    Kate Li
    TechNet Community Support

    Friday, September 12, 2014 2:46 AM