Windows Server 2012 Standard - RDS - "Your computer can't connect to the remote computer because an error occured"
we have a small environment at customer site with 5 servers. 1 DC, 1 RDS Host, 1 RDS Gateway and other stuff.
Basically, everything works great, users connect form inside and outside to the RDS Host and work on this machine.
But some users are unable to connect via Remote Desktop Gateway from outside and get the following error message:
"You computer can't connect to the remote computer because an error occurred on the remote computer that you want connect to. Contact your network administrator for assistance."
I checked all logs on RDS Host, Gateway and client, we have not found any messages or errors.
In this case, we have Win7 Ultimate (patched), Win7 Home Premium and a Windows Vista machine which cannot connect.
But we have also many 7 Pro, Ulitmate and Home Premium which can connect.
Any hint for us?
Check the RAP and CAP policy's in the Gateway Manager.
Also check that the clients to ensure the RDP 8.0 /8.1 updates have been applied.
you can also find more information on configuring the gateway below:
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checked this several times, didn't find any configuration issue.
If i try to install the RDP8.x update, i get the message, that the system is not applicable for that.
Any other hints?
Firstly, did the issue occur previously? Do you have enough RDS CALs installed?
Meanwhile, regarding the issue, please try the following:
1. Make sure that all Domain users/ Remote users are added under RAP polices.
2. Make sure that the "Limit number of connections" policy is disabled.
3. Refer to this article for more troubleshooting steps: http://support.microsoft.com/kb/2477176
Hope this helps.
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