locked
Winword CPU usage during typing RRS feed

  • Question

  • Hi.

    We have large RDS deployment with installed Office 2013 (curr. ver. 15.0.4701.1000 32-bit).

    I have noticed a significant CPU load by Winword.exe process.

    Further investigation showed that this load is generated during users typing. It takes up to 15% of core.

    It seems that is not so much, but not on Terminal server.

    Wondering, if Draft view is using (instead of Print Layout) CPU usage decreases.

    Maybe, are there some settings to decrease CPU load during usage of Print Layuot (users don't want using Draft)?

    Or some Hotfix?

    Thursday, June 25, 2015 8:50 AM

All replies

  • Hi,

    In regarding of the issue, I have a couple of questions.

    1) Was this issue only occurred with Word?

    2) Have you logged on with the local RDS to check if this issue still exists?

    3) Have you tried to open a blank Word file in RDS and tested this issue?

    This issue might be caused by some factors. Please try this method:

    • In Word 2013, open FILE | Options | Advanced
    • Scroll down to the "Display" section
    • Check the box for Disable hardware graphics acceleration (may already be disabled based on previous discussions on this and other threads.  Can also set a GPO to disable it.)

    Hope it's helpful.

    Regards,

    George Zhao
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    Friday, June 26, 2015 6:11 AM
  • 1. Only in Word, I can't replicate this issue with Notepad or Wordpad. CPU usage increases during typing and often it remains high after user stops typing.

    2. There is no issue if I log on locally.

    3. Doesn't matter blank document or not, issue still exists.

    RDS farm hosts on VMWARE vSphere (VMware ESXi 5.1.0).

    OS: Windows Server 2012 R2 with latest updates.

    Office 2013 15.0.4701.1000 32-bit.

    • Edited by Apollo777 Friday, June 26, 2015 12:47 PM
    Friday, June 26, 2015 11:39 AM
  • Hello,

    I recommend you use Windows Performance Toolkit to check which process caused this issue.

    Download: http://www.microsoft.com/en-hk/download/details.aspx?id=39982

    Reference:http://social.technet.microsoft.com/wiki/contents/articles/4847.install-the-windows-performance-toolkit-wpt.aspx

    Regards,

    George Zhao
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    Monday, June 29, 2015 1:30 AM
  • Thanks for advice. I have used these tools to monitor issue, but still there is no solution.

    Tuesday, June 30, 2015 7:44 AM
  • Hi,

    As you said >>2. There is no issue if I log on locally.<< , this issue might not only related to Word, I recommend you post a new thread to RDS forum. You might get some ideas there.

    https://social.technet.microsoft.com/Forums/windowsserver/en-US/home?forum=winserverTS

    Regards,

    George Zhao
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    Thursday, July 2, 2015 9:08 AM
  • I have installed Office 2010 on TS.

    Word CPU usage is 2-3 times less than Office 2013.


    Thursday, July 2, 2015 1:41 PM
  • Does someone have problems with high CPU load during typing?
    Friday, July 10, 2015 2:40 PM