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Application Constantly Crashing on Windows 7

Question
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We have a rostering system that we use and on certain Windows 7 PC's it constantly crashes once you have logged in.
Please see the application report below. Any help greatly appreciated
Version=1
EventType=APPCRASH
EventTime=130044444754257866
ReportType=2
Consent=1
ReportIdentifier=03f1f6c3-6eaf-11e2-ab28-001ec96d86c9
IntegratorReportIdentifier=03f1f6c2-6eaf-11e2-ab28-001ec96d86c9
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Manager_HEALTH.exe
Sig[1].Name=Application Version
Sig[1].Value=6.3.0.710
Sig[2].Name=Application Timestamp
Sig[2].Value=4ec28c82
Sig[3].Name=Fault Module Name
Sig[3].Value=comctl32.ocx
Sig[4].Name=Fault Module Version
Sig[4].Value=6.0.81.5
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=3802598b
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00020f51
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=d374
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=d37443e0b81323ebf7fda2fd43c02999
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=dacd
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=dacd7375b7394c186f10b6847d8fe589
UI[2]=C:\Program Files\MSW\MAPS Magellan\Manager\Manager_HEALTH.exe
UI[3]=MAPS Manager has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\MSW\MAPS Magellan\Manager\Manager_HEALTH.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\SHELL32.DLL
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[7]=C:\Windows\system32\GDI32.dll
LoadedModule[8]=C:\Windows\system32\USER32.dll
LoadedModule[9]=C:\Windows\system32\LPK.dll
LoadedModule[10]=C:\Windows\system32\USP10.dll
LoadedModule[11]=C:\Windows\system32\MSVBVM60.DLL
LoadedModule[12]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[13]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[14]=C:\Windows\system32\RPCRT4.dll
LoadedModule[15]=C:\Windows\system32\ole32.dll
LoadedModule[16]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[17]=C:\Windows\system32\IMM32.DLL
LoadedModule[18]=C:\Windows\system32\MSCTF.dll
LoadedModule[19]=C:\PROGRA~1\Sophos\SOPHOS~1\SOPHOS~1.DLL
LoadedModule[20]=C:\Windows\system32\PSAPI.DLL
LoadedModule[21]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[22]=C:\Windows\system32\uxtheme.dll
LoadedModule[23]=C:\Program Files\CentraStage\UltraVNC\schook.dll
LoadedModule[24]=C:\Windows\system32\SXS.DLL
LoadedModule[25]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[26]=C:\Windows\system32\msiltcfg.dll
LoadedModule[27]=C:\Windows\system32\VERSION.dll
LoadedModule[28]=C:\Windows\system32\msi.dll
LoadedModule[29]=C:\Windows\system32\SFC.DLL
LoadedModule[30]=C:\Windows\system32\sfc_os.DLL
LoadedModule[31]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[32]=C:\Windows\system32\rsaenh.dll
LoadedModule[33]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[34]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\comctl32.dll
LoadedModule[35]=C:\Windows\system32\dwmapi.dll
LoadedModule[36]=C:\Program Files\Common Files\Data Dynamics\ActiveBar 3.0\Actbar3.ocx
LoadedModule[37]=C:\Windows\system32\MSIMG32.dll
LoadedModule[38]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17825_none_72d273598668a06b\Gdiplus.dll
LoadedModule[39]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.DLL
LoadedModule[40]=C:\Program Files\Common Files\MSW Shared\OCXs\MAPSComctrls_Health.ocx
LoadedModule[41]=C:\Windows\system32\scrrun.dll
LoadedModule[42]=C:\Users\Lesley Wild\AppData\Local\Intercede\MyID Client Components\MSCOMCTL.OCX
LoadedModule[43]=C:\Windows\system32\comdlg32.dll
LoadedModule[44]=C:\Users\Lesley Wild\AppData\Local\Intercede\MyID Client Components\comdlg32.ocx
LoadedModule[45]=C:\Windows\system32\picclp32.ocx
LoadedModule[46]=C:\Windows\system32\msscript.ocx
LoadedModule[47]=C:\Windows\system32\vbscript.dll
LoadedModule[48]=C:\Windows\system32\Oleacc.dll
LoadedModule[49]=C:\Program Files\Common Files\MSW Shared\MAPsResourceSelector_Health.dll
LoadedModule[50]=C:\Program Files\Common Files\MSW Shared\MapsBusinessObjects3_Health.dll
LoadedModule[51]=C:\Program Files\Common Files\MSW Shared\MapsUtilties3.dll
LoadedModule[52]=C:\Program Files\Common Files\MSW Shared\MapsBOGlobals.dll
LoadedModule[53]=C:\Program Files\Common Files\MSW Shared\odbcml2.dll
LoadedModule[54]=C:\Windows\system32\MSVBVM50.DLL
LoadedModule[55]=C:\Windows\system32\odbcint.dll
LoadedModule[56]=C:\Windows\system32\bcrypt.dll
LoadedModule[57]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[58]=C:\Windows\system32\CRYPT32.dll
LoadedModule[59]=C:\Windows\system32\MSASN1.dll
LoadedModule[60]=C:\Windows\system32\SspiCli.dll
LoadedModule[61]=C:\Windows\system32\odbccp32.dll
LoadedModule[62]=C:\Windows\system32\WS2_32.dll
LoadedModule[63]=C:\Windows\system32\NSI.dll
LoadedModule[64]=C:\Windows\system32\SECUR32.DLL
LoadedModule[65]=C:\Windows\system32\credssp.dll
LoadedModule[66]=C:\Windows\system32\msv1_0.DLL
LoadedModule[67]=C:\Windows\system32\cryptdll.dll
LoadedModule[68]=C:\ProgramData\Sophos\Web Intelligence\swi_ifslsp.dll
LoadedModule[69]=C:\Windows\system32\mswsock.dll
LoadedModule[70]=C:\Windows\System32\wshtcpip.dll
LoadedModule[71]=C:\Windows\System32\wship6.dll
LoadedModule[72]=C:\Windows\system32\DNSAPI.dll
LoadedModule[73]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[74]=C:\Windows\system32\WINNSI.DLL
LoadedModule[75]=C:\Windows\system32\rasadhlp.dll
LoadedModule[76]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[77]=C:\Windows\system32\schannel.DLL
LoadedModule[78]=C:\Windows\system32\ncrypt.dll
LoadedModule[79]=C:\Windows\system32\comctl32.ocx
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=MAPS Manager
AppPath=C:\Program Files\MSW\MAPS Magellan\Manager\Manager_HEALTH.exe
- Moved by Carey FrischMVP Monday, February 4, 2013 9:23 PM Moved to more appropriate forum category
Monday, February 4, 2013 10:07 AM
Answers
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Hi,
Please test in clean boot mode to check if this issue persists:
How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8
http://support.microsoft.com/kb/929135
meanwhile, you can reinstall this application to see if this issue still exists.
Alex Zhao
TechNet Community Support- Marked as answer by Cloud_TS Thursday, February 21, 2013 8:33 AM
Wednesday, February 6, 2013 5:30 AM