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Application Constantly Crashing on Windows 7 RRS feed

  • Question

  • We have a rostering system that we use and on certain Windows 7 PC's it constantly crashes once you have logged in.

    Please see the application report below.  Any help greatly appreciated

    Version=1
    EventType=APPCRASH
    EventTime=130044444754257866
    ReportType=2
    Consent=1
    ReportIdentifier=03f1f6c3-6eaf-11e2-ab28-001ec96d86c9
    IntegratorReportIdentifier=03f1f6c2-6eaf-11e2-ab28-001ec96d86c9
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=Manager_HEALTH.exe
    Sig[1].Name=Application Version
    Sig[1].Value=6.3.0.710
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4ec28c82
    Sig[3].Name=Fault Module Name
    Sig[3].Value=comctl32.ocx
    Sig[4].Name=Fault Module Version
    Sig[4].Value=6.0.81.5
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=3802598b
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=00020f51
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=2057
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=d374
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=d37443e0b81323ebf7fda2fd43c02999
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=dacd
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=dacd7375b7394c186f10b6847d8fe589
    UI[2]=C:\Program Files\MSW\MAPS Magellan\Manager\Manager_HEALTH.exe
    UI[3]=MAPS Manager has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files\MSW\MAPS Magellan\Manager\Manager_HEALTH.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\system32\kernel32.dll
    LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\system32\SHELL32.DLL
    LoadedModule[5]=C:\Windows\system32\msvcrt.dll
    LoadedModule[6]=C:\Windows\system32\SHLWAPI.dll
    LoadedModule[7]=C:\Windows\system32\GDI32.dll
    LoadedModule[8]=C:\Windows\system32\USER32.dll
    LoadedModule[9]=C:\Windows\system32\LPK.dll
    LoadedModule[10]=C:\Windows\system32\USP10.dll
    LoadedModule[11]=C:\Windows\system32\MSVBVM60.DLL
    LoadedModule[12]=C:\Windows\system32\ADVAPI32.dll
    LoadedModule[13]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[14]=C:\Windows\system32\RPCRT4.dll
    LoadedModule[15]=C:\Windows\system32\ole32.dll
    LoadedModule[16]=C:\Windows\system32\OLEAUT32.dll
    LoadedModule[17]=C:\Windows\system32\IMM32.DLL
    LoadedModule[18]=C:\Windows\system32\MSCTF.dll
    LoadedModule[19]=C:\PROGRA~1\Sophos\SOPHOS~1\SOPHOS~1.DLL
    LoadedModule[20]=C:\Windows\system32\PSAPI.DLL
    LoadedModule[21]=C:\Windows\system32\CRYPTBASE.dll
    LoadedModule[22]=C:\Windows\system32\uxtheme.dll
    LoadedModule[23]=C:\Program Files\CentraStage\UltraVNC\schook.dll
    LoadedModule[24]=C:\Windows\system32\SXS.DLL
    LoadedModule[25]=C:\Windows\system32\CLBCatQ.DLL
    LoadedModule[26]=C:\Windows\system32\msiltcfg.dll
    LoadedModule[27]=C:\Windows\system32\VERSION.dll
    LoadedModule[28]=C:\Windows\system32\msi.dll
    LoadedModule[29]=C:\Windows\system32\SFC.DLL
    LoadedModule[30]=C:\Windows\system32\sfc_os.DLL
    LoadedModule[31]=C:\Windows\system32\CRYPTSP.dll
    LoadedModule[32]=C:\Windows\system32\rsaenh.dll
    LoadedModule[33]=C:\Windows\system32\RpcRtRemote.dll
    LoadedModule[34]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\comctl32.dll
    LoadedModule[35]=C:\Windows\system32\dwmapi.dll
    LoadedModule[36]=C:\Program Files\Common Files\Data Dynamics\ActiveBar 3.0\Actbar3.ocx
    LoadedModule[37]=C:\Windows\system32\MSIMG32.dll
    LoadedModule[38]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17825_none_72d273598668a06b\Gdiplus.dll
    LoadedModule[39]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.DLL
    LoadedModule[40]=C:\Program Files\Common Files\MSW Shared\OCXs\MAPSComctrls_Health.ocx
    LoadedModule[41]=C:\Windows\system32\scrrun.dll
    LoadedModule[42]=C:\Users\Lesley Wild\AppData\Local\Intercede\MyID Client Components\MSCOMCTL.OCX
    LoadedModule[43]=C:\Windows\system32\comdlg32.dll
    LoadedModule[44]=C:\Users\Lesley Wild\AppData\Local\Intercede\MyID Client Components\comdlg32.ocx
    LoadedModule[45]=C:\Windows\system32\picclp32.ocx
    LoadedModule[46]=C:\Windows\system32\msscript.ocx
    LoadedModule[47]=C:\Windows\system32\vbscript.dll
    LoadedModule[48]=C:\Windows\system32\Oleacc.dll
    LoadedModule[49]=C:\Program Files\Common Files\MSW Shared\MAPsResourceSelector_Health.dll
    LoadedModule[50]=C:\Program Files\Common Files\MSW Shared\MapsBusinessObjects3_Health.dll
    LoadedModule[51]=C:\Program Files\Common Files\MSW Shared\MapsUtilties3.dll
    LoadedModule[52]=C:\Program Files\Common Files\MSW Shared\MapsBOGlobals.dll
    LoadedModule[53]=C:\Program Files\Common Files\MSW Shared\odbcml2.dll
    LoadedModule[54]=C:\Windows\system32\MSVBVM50.DLL
    LoadedModule[55]=C:\Windows\system32\odbcint.dll
    LoadedModule[56]=C:\Windows\system32\bcrypt.dll
    LoadedModule[57]=C:\Windows\system32\bcryptprimitives.dll
    LoadedModule[58]=C:\Windows\system32\CRYPT32.dll
    LoadedModule[59]=C:\Windows\system32\MSASN1.dll
    LoadedModule[60]=C:\Windows\system32\SspiCli.dll
    LoadedModule[61]=C:\Windows\system32\odbccp32.dll
    LoadedModule[62]=C:\Windows\system32\WS2_32.dll
    LoadedModule[63]=C:\Windows\system32\NSI.dll
    LoadedModule[64]=C:\Windows\system32\SECUR32.DLL
    LoadedModule[65]=C:\Windows\system32\credssp.dll
    LoadedModule[66]=C:\Windows\system32\msv1_0.DLL
    LoadedModule[67]=C:\Windows\system32\cryptdll.dll
    LoadedModule[68]=C:\ProgramData\Sophos\Web Intelligence\swi_ifslsp.dll
    LoadedModule[69]=C:\Windows\system32\mswsock.dll
    LoadedModule[70]=C:\Windows\System32\wshtcpip.dll
    LoadedModule[71]=C:\Windows\System32\wship6.dll
    LoadedModule[72]=C:\Windows\system32\DNSAPI.dll
    LoadedModule[73]=C:\Windows\system32\IPHLPAPI.DLL
    LoadedModule[74]=C:\Windows\system32\WINNSI.DLL
    LoadedModule[75]=C:\Windows\system32\rasadhlp.dll
    LoadedModule[76]=C:\Windows\System32\fwpuclnt.dll
    LoadedModule[77]=C:\Windows\system32\schannel.DLL
    LoadedModule[78]=C:\Windows\system32\ncrypt.dll
    LoadedModule[79]=C:\Windows\system32\comctl32.ocx
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=MAPS Manager
    AppPath=C:\Program Files\MSW\MAPS Magellan\Manager\Manager_HEALTH.exe

    • Moved by Carey FrischMVP Monday, February 4, 2013 9:23 PM Moved to more appropriate forum category
    Monday, February 4, 2013 10:07 AM

Answers

  • Hi,

    Please test in clean boot mode to check if this issue persists:

    How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

    http://support.microsoft.com/kb/929135

    meanwhile, you can reinstall this application to see if this issue still exists.


    Alex Zhao
    TechNet Community Support

    • Marked as answer by Cloud_TS Thursday, February 21, 2013 8:33 AM
    Wednesday, February 6, 2013 5:30 AM