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mails delivery delayed/stuck in draft or outbox in owa or outlook. RRS feed

  • Question

  • We have primary site and DR site in single DAG over MPLS link. All users are connected to primary site. When the link between primary and DR is at high latency the mail which is sent from user OWA or Outllok delayed in draft or outbox in OWA or Outlook respectively. However when the MPLS link is completely down means timed out, the mail delivery is very quick.

    Even I have this issue when I send an email to myself or any internal users within same database. 

    I have Posted message tracking log of one test mail with 1 MB attachment. 

    RunspaceId              : bb0a6eb0-7f22-466c-8a29-094d9ab28e1e
    Timestamp               : 11/21/2018 7:08:29 AM
    ClientIp                :
    ClientHostname          : primarymbx02.domain.local
    ServerIp                :
    ServerHostname          : drmbx01
    SourceContext           : cb495828-7adc-4db1-9a9e-63f774291658
    ConnectorId             :
    Source                  : SMTP
    EventId                 : HARECEIVE
    InternalMessageId       : 47880295415834
    MessageId               : <49cf0e8ce4934112bf1d3e6fa03aeb93@domain.com>
    NetworkMessageId        : 6eed30da-e3a7-4c36-78b9-08d64f66e84d
    Recipients              : {shijinglei@domain.com}
    RecipientStatus         : {}
    TotalBytes              : 7875015
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : test7:07
    Sender                  : shijinglei@domain.com
    ReturnPath              : shijinglei@domain.com
    Directionality          : Originating
    TenantId                :
    OriginalClientIp        :
    MessageInfo             :
    MessageLatency          :
    MessageLatencyType      : None
    EventData               : {[DeliveryPriority, Low], [PrioritizationReason, ShadowRedundancy], [AccountForest,
                              domain.local]}
    TransportTrafficType    : Email
    SchemaVersion           : 15.01.1466.003
    RunspaceId              : bb0a6eb0-7f22-466c-8a29-094d9ab28e1e
    Timestamp               : 11/21/2018 7:08:33 AM
    ClientIp                :
    ClientHostname          :
    ServerIp                :
    ServerHostname          : drmbx01
    SourceContext           : ExplicitlyDiscarded;cb495828-7adc-4db1-9a9e-63f774291658
    ConnectorId             :
    Source                  : SMTP
    EventId                 : HADISCARD
    InternalMessageId       : 47880295415834
    MessageId               : <49cf0e8ce4934112bf1d3e6fa03aeb93@domain.com>
    NetworkMessageId        : 6eed30da-e3a7-4c36-78b9-08d64f66e84d
    Recipients              : {shijinglei@domain.com}
    RecipientStatus         : {}
    TotalBytes              : 7875015
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : test7:07
    Sender                  : shijinglei@domain.com
    ReturnPath              : shijinglei@domain.com
    Directionality          : Originating
    TenantId                :
    OriginalClientIp        :
    MessageInfo             :
    MessageLatency          :
    MessageLatencyType      : None
    EventData               : {[DeliveryPriority, Low], [PrioritizationReason, ShadowRedundancy], [AccountForest,
                              domain.local]}
    TransportTrafficType    : Email
    SchemaVersion           : 15.01.1466.003
    RunspaceId              : bb0a6eb0-7f22-466c-8a29-094d9ab28e1e
    Timestamp               : 11/21/2018 7:08:31 AM
    ClientIp                :
    ClientHostname          : primarymbx02.domain.local
    ServerIp                :
    ServerHostname          : primarymbx01
    SourceContext           : 08D64F17353373C2;2018-11-21T04:08:30.527Z;ClientSubmitTime:2018-11-21T04:07:51.887Z
    ConnectorId             :
    Source                  : STOREDRIVER
    EventId                 : DELIVER
    InternalMessageId       : 9251359555614
    MessageId               : <49cf0e8ce4934112bf1d3e6fa03aeb93@domain.com>
    NetworkMessageId        : 6eed30da-e3a7-4c36-78b9-08d64f66e84d
    Recipients              : {shijinglei@domain.com}
    RecipientStatus         : {}
    TotalBytes              : 7877397
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : test7:07
    Sender                  : shijinglei@domain.com
    ReturnPath              : shijinglei@domain.com
    Directionality          : Originating
    TenantId                :
    OriginalClientIp        : 10.163.180.74
    MessageInfo             : 2018-11-21T04:07:51.902Z;SRV=primarymbx01.domain.local:TOTAL-SUB=0.342|SA=0.046|MTSS-PEN=
                              0.297(MTSSD-PEN=0.297(MTSSDA=0.003|MTSSDC=0.237|SDSSO-PEN=0.025 (SMSC=0.020|MTSSDM-PEN=0.004)
                              ));SRV=primarymbx02.domain.local:TOTAL-HUB=38.063|SMR=37.165(SMRDI=0.185|SMRC=36.979(SMRC
                              L=0.160|X-SMRCR=36.983))|CAT=0.864(CATOS=0.189 (CATSM=0.189(CATSM-RMS Decryption
                              Agent=0.024|CATSM-Malware Agent=0.142|CATSM-RMS Encryption Agent=0.021
                              ))|CATRESL=0.022|CATORES=0.605(CATRS=0.605(CATRS-Prioritization Agent=0.021|CATRS-Transport
                              Rule Agent=0.169 (X-ETRLD=0.023|X-ETREX=0.144)|CATRS-Index Routing
                              Agent=0.413))|CATORT=0.021(CATRT=0.021 (CATRT-RMS Encryption Agent=0.021))|CATCC=0.020|CATFIN
                              =0.003)|QDM=0.049;SRV=primarymbx01.domain.local:TOTAL-DEL=0.734|SMR=0.195(SMRDI=0.195)|SD
                              D=0.525(SDDSINI=0.018|SDDSPCR=0.048(SDDCC=0.048)|SDDSPCS=0.003(SDDOS=0.003)|SDDPM=0.072(SDDPM
                              -Conversations Processing Agent=0.023|SDDPM-People I Know Classification
                              Agent=0.001|SDDPM-Mailbox Rules Agent=0.010|SDDPM-Index Delivery
                              Agent=0.035)|SDDSCMG=0.353(SDDCMM=0.004)|SDDCM=0.001(SDDCM-Message Records Management
                              Delivery Agent=0.001)|SDDSDMG=0.024(SDDR=0.024)|X-SDDAD=0.002|X-SDDS=0.264)
    MessageLatency          : 00:00:39.1560000
    MessageLatencyType      : EndToEnd
    EventData               : {[IncludeInSla, False], [SlaExclusionReason, AccMsgSizeThresholdExceeded],
                              [MailboxDatabaseGuid, 04b7fec9-eb30-44eb-b619-c74310a16827], [Mailboxes,
                              fc7f7757-1ec5-4eb6-a66e-a9244c99bcd5], [StoreObjectIds, AAAAADf1meo63RNDk5ELr59PoOIHALuIKTV0i
                              4xElGHWdJ4r09UAAAAAAQwAALuIKTV0i4xElGHWdJ4r09UAAOedvkgAAA==], [FromEntity, Hosted],
                              [ToEntity, Hosted], [P2RecipStat, 0.048/1], [MsgRecipCount, 1], [SubRecipCount, 1],
                              [DeliveryLatency, 39.140], [AttachCount, 2], [E2ELatency, 39.156], [DeliveryPriority, Low],
                              [PrioritizationReason, AMS:7875026/1048576|ARC:2/500], [AccountForest, domain.local]}
    TransportTrafficType    : Email
    SchemaVersion           : 15.01.1466.003
    RunspaceId              : bb0a6eb0-7f22-466c-8a29-094d9ab28e1e
    Timestamp               : 11/21/2018 7:07:52 AM
    ClientIp                : 192.168.198.2
    ClientHostname          : primarymbx01.domain.local
    ServerIp                : 192.168.198.2
    ServerHostname          : primarymbx01
    SourceContext           : MDB:04b7fec9-eb30-44eb-b619-c74310a16827, Mailbox:fc7f7757-1ec5-4eb6-a66e-a9244c99bcd5,
                              Event:175078028, MessageClass:IPM.Note, CreationTime:2018-11-21T04:07:51.902Z,
                              ClientType:MOMT, SubmissionAssistant:MailboxTransportSubmissionEmailAssistant,
                              ServerMdbConnectionId:08D64F1774B739A8
    ConnectorId             :
    Source                  : STOREDRIVER
    EventId                 : RECEIVE
    InternalMessageId       : 210
    MessageId               : <49cf0e8ce4934112bf1d3e6fa03aeb93@domain.com>
    NetworkMessageId        : 6eed30da-e3a7-4c36-78b9-08d64f66e84d
    Recipients              : {shijinglei@domain.com}
    RecipientStatus         : {To}
    TotalBytes              : 7874058
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : test7:07
    Sender                  : shijinglei@domain.com
    ReturnPath              : shijinglei@domain.com
    Directionality          : Originating
    TenantId                :
    OriginalClientIp        : 10.163.180.74
    MessageInfo             : 04I:
    MessageLatency          :
    MessageLatencyType      : None
    EventData               : {[MailboxDatabaseGuid, 04b7fec9-eb30-44eb-b619-c74310a16827], [ItemEntryId, 00-00-00-00-37-F5
                              -99-EA-3A-DD-13-43-93-91-0B-AF-9F-4F-A0-E2-07-00-BB-88-29-35-74-8B-8C-44-94-61-D6-74-9E-2B-D3
                              -D5-00-00-00-00-01-0B-00-00-BB-88-29-35-74-8B-8C-44-94-61-D6-74-9E-2B-D3-D5-00-00-E7-9D-BA-65
                              -00-00], [DeliveryPriority, Normal], [AccountForest, domain.local]}
    TransportTrafficType    : Email
    SchemaVersion           : 15.01.1466.003
    RunspaceId              : bb0a6eb0-7f22-466c-8a29-094d9ab28e1e
    Timestamp               : 11/21/2018 7:08:29 AM
    ClientIp                : 192.168.198.2
    ClientHostname          : primarymbx01
    ServerIp                :
    ServerHostname          : primarymbx02.domain.local
    SourceContext           : MDB:04b7fec9-eb30-44eb-b619-c74310a16827, Mailbox:fc7f7757-1ec5-4eb6-a66e-a9244c99bcd5,
                              Event:175078028, MessageClass:IPM.Note, CreationTime:2018-11-21T04:07:51.902Z,
                              ClientType:MOMT, SubmissionAssistant:MailboxTransportSubmissionEmailAssistant
    ConnectorId             :
    Source                  : STOREDRIVER
    EventId                 : SUBMIT
    InternalMessageId       :
    MessageId               : <49cf0e8ce4934112bf1d3e6fa03aeb93@domain.com>
    NetworkMessageId        : 6eed30da-e3a7-4c36-78b9-08d64f66e84d
    Recipients              : {shijinglei@domain.com}
    RecipientStatus         : {}
    TotalBytes              :
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : test7:07
    Sender                  : shijinglei@domain.com
    ReturnPath              :
    Directionality          : Originating
    TenantId                :
    OriginalClientIp        : 10.163.180.74
    MessageInfo             : 2018-11-21T04:07:51.902Z;LSRV=primarymbx01.domain.local:TOTAL-SUB=37.530|SA=0.046|MTSS=37
                              .479(MTSSD=37.479(MTSSDA=0.003|MTSSDC=0.237|SDSSO=37.188(SMSC=0.020|SMS=37.167)|X-MTSSDPL=0.0
                              04|X-MTSSDSS=0.009))
    MessageLatency          : 00:00:37.5310000
    MessageLatencyType      : LocalServer
    EventData               : {[ItemEntryId, 00-00-00-00-37-F5-99-EA-3A-DD-13-43-93-91-0B-AF-9F-4F-A0-E2-07-00-BB-88-29-35-
                              74-8B-8C-44-94-61-D6-74-9E-2B-D3-D5-00-00-00-00-01-0B-00-00-BB-88-29-35-74-8B-8C-44-94-61-D6-
                              74-9E-2B-D3-D5-00-00-E7-9D-BA-65-00-00], [DeliveryPriority, Normal]}
    TransportTrafficType    : Email
    SchemaVersion           : 15.01.1466.003
    RunspaceId              : bb0a6eb0-7f22-466c-8a29-094d9ab28e1e
    Timestamp               : 11/21/2018 7:08:29 AM
    ClientIp                :
    ClientHostname          :
    ServerIp                :
    ServerHostname          : primarymbx02
    SourceContext           : drmbx01.domain.local=250 2.6.0
                              <49cf0e8ce4934112bf1d3e6fa03aeb93@domain.com> [InternalId=47880295415834,
                              Hostname=drmbx01.domain.local] Queued mail for redundancy
    ConnectorId             :
    Source                  : SMTP
    EventId                 : HAREDIRECT
    InternalMessageId       : 9251359555614
    MessageId               : <49cf0e8ce4934112bf1d3e6fa03aeb93@domain.com>
    NetworkMessageId        : 6eed30da-e3a7-4c36-78b9-08d64f66e84d
    Recipients              : {shijinglei@domain.com}
    RecipientStatus         : {}
    TotalBytes              : 7874818
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : test7:07
    Sender                  : shijinglei@domain.com
    ReturnPath              : shijinglei@domain.com
    Directionality          : Originating
    TenantId                :
    OriginalClientIp        :
    MessageInfo             :
    MessageLatency          :
    MessageLatencyType      : None
    EventData               : {[DeliveryPriority, Normal], [AccountForest, domain.local]}
    TransportTrafficType    : Email
    SchemaVersion           : 15.01.1466.003
    RunspaceId              : bb0a6eb0-7f22-466c-8a29-094d9ab28e1e
    Timestamp               : 11/21/2018 7:08:29 AM
    ClientIp                : 10.163.183.23
    ClientHostname          : primarymbx01.domain.local
    ServerIp                : 10.163.183.24
    ServerHostname          : primarymbx02
    SourceContext           : 08D64F125D5A6FA7;2018-11-21T04:07:52.229Z;0
    ConnectorId             : primarymbx02\Default primarymbx02
    Source                  : SMTP
    EventId                 : RECEIVE
    InternalMessageId       : 9251359555614
    MessageId               : <49cf0e8ce4934112bf1d3e6fa03aeb93@domain.com>
    NetworkMessageId        : 6eed30da-e3a7-4c36-78b9-08d64f66e84d
    Recipients              : {shijinglei@domain.com}
    RecipientStatus         : {}
    TotalBytes              : 7874818
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : test7:07
    Sender                  : shijinglei@domain.com
    ReturnPath              : shijinglei@domain.com
    Directionality          : Originating
    TenantId                :
    OriginalClientIp        : 10.163.180.74
    MessageInfo             : 0cI:
    MessageLatency          :
    MessageLatencyType      : None
    EventData               : {[MessageValue, MediumHigh], [Replication, drmbx01], [FirstForestHop,
                              primarymbx02.domain.local], [FromEntity, Hosted], [DeliveryPriority, Normal],
                              [AccountForest, domain.local]}
    TransportTrafficType    : Email
    SchemaVersion           : 15.01.1466.003
    RunspaceId              : bb0a6eb0-7f22-466c-8a29-094d9ab28e1e
    Timestamp               : 11/21/2018 7:08:30 AM
    ClientIp                :
    ClientHostname          : primarymbx02
    ServerIp                :
    ServerHostname          :
    SourceContext           : CatContentConversion
    ConnectorId             :
    Source                  : AGENT
    EventId                 : AGENTINFO
    InternalMessageId       : 9251359555614
    MessageId               : <49cf0e8ce4934112bf1d3e6fa03aeb93@domain.com>
    NetworkMessageId        : 6eed30da-e3a7-4c36-78b9-08d64f66e84d
    Recipients              : {shijinglei@domain.com}
    RecipientStatus         : {}
    TotalBytes              : 7875411
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : test7:07
    Sender                  : shijinglei@domain.com
    ReturnPath              : shijinglei@domain.com
    Directionality          : Originating
    TenantId                :
    OriginalClientIp        : 10.163.180.74
    MessageInfo             :
    MessageLatency          :
    MessageLatencyType      : None
    EventData               : {[AMA, SUM|v=0|action=|error=|atch=2], [AMA, EV|engine=M|v=0|sig=1.281.498.0|name=|file=],
                              [TRA, ETRP|ruleId=c0177a51-b7ed-4121-b02c-3183e7da53af|st=2016-03-11T14:27:44.0000000Z|ExecW=
                              24|ExecC=15|Conditions=CP,M.F,0], [TRA, ETRP|ruleId=fbeca1a4-3bb3-4eba-ae14-5f25fa863767|st=2
                              016-03-11T14:27:43.0000000Z|ExecW=24|ExecC=31|Conditions=IP,M.A,0;IIP,M.F,0], [TRA, ETRP|rule
                              Id=393aa958-9345-4ad9-b82e-21291733bc9e|st=2016-03-11T14:27:43.0000000Z|ExecW=25|ExecC=31|Con
                              ditions=IP,M.A,0;IIP,M.F,0], [TRA, ETRP|ruleId=98b340f0-cbdd-48a6-8708-542721056818|st=2016-0
                              3-11T14:27:43.0000000Z|ExecW=23|ExecC=15|Conditions=IP,M.A,0;IIP,M.F,0], [TRA, ETRP|ruleId=d1
                              629109-2fa2-4735-b9d6-561470100493|st=2018-10-08T05:32:38.0000000Z|ExecW=23|ExecC=31|Conditio
                              ns=CP,M.F,0], [TRA, ETRP|ruleId=909d0b48-253e-4841-8bea-33f3cdf988a6|st=2018-10-08T05:32:48.0
                              000000Z|ExecW=21|ExecC=15|Conditions=CP,M.F,0], [TRA,
                              ETRI|MsgType=SummaryTnef|Ex=|IsKnown=|FipsStatus=NoFips|AttchUns=|ceErr=|Synth=False-Na-],
                              [CompCost, |AMA=0], [DeliveryPriority, Low], [PrioritizationReason,
                              AMS:7875026/1048576|ARC:2/500], [AccountForest, domain.local]}
    TransportTrafficType    : Email
    SchemaVersion           : 15.01.1466.003
    RunspaceId              : bb0a6eb0-7f22-466c-8a29-094d9ab28e1e
    Timestamp               : 11/21/2018 7:08:31 AM
    ClientIp                : 10.163.183.24
    ClientHostname          : primarymbx02
    ServerIp                : 10.163.183.23
    ServerHostname          : primarymbx01.domain.local
    SourceContext           : ;250 2.0.0 OK <49cf0e8ce4934112bf1d3e6fa03aeb93@domain.com>
                              [Hostname=primarymbx01.domain.local];ClientSubmitTime:2018-11-21T04:07:51.887Z
    ConnectorId             : Intra-Organization SMTP Send Connector
    Source                  : SMTP
    EventId                 : SEND
    InternalMessageId       : 9251359555614
    MessageId               : <49cf0e8ce4934112bf1d3e6fa03aeb93@domain.com>
    NetworkMessageId        : 6eed30da-e3a7-4c36-78b9-08d64f66e84d
    Recipients              : {shijinglei@domain.com}
    RecipientStatus         : {250 2.1.5 Recipient OK}
    TotalBytes              : 7877397
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : test7:07
    Sender                  : shijinglei@domain.com
    ReturnPath              : shijinglei@domain.com
    Directionality          : Originating
    TenantId                :
    OriginalClientIp        :
    MessageInfo             : 2018-11-21T04:07:51.902Z;LSRV=primarymbx02.domain.local:TOTAL-HUB=38.811|SMR=37.165(SMRDI
                              =0.185|SMRC=36.979(SMRCL=0.160|X-SMRCR=36.983))|CAT=0.864(CATOS=0.189(CATSM=0.189(CATSM-RMS
                              Decryption Agent=0.024|CATSM-Malware Agent=0.142|CATSM-RMS Encryption
                              Agent=0.021))|CATRESL=0.022|CATORES=0.605(CATRS=0.605(CATRS-Prioritization
                              Agent=0.021|CATRS-Transport Rule Agent=0.169(X-ETRLD=0.023|X-ETREX=0.144)|CATRS-Index
                              Routing Agent=0.413))|CATORT=0.021(CATRT=0.021(CATRT-RMS Encryption
                              Agent=0.021))|CATCC=0.020|CATFIN=0.003)|UNK=0.022|SMSC=0.027|SMS=0.744(SMSMBXD=0.569)
    MessageLatency          : 00:00:39.1700000
    MessageLatencyType      : LocalServer
    EventData               : {[E2ELatency, 39.170], [MsgRecipCount, 1], [IncludeInSla, False], [SlaExclusionReason,
                              AccMsgSizeThresholdExceeded],
                              [Microsoft.Exchange.Transport.MailRecipient.RequiredTlsAuthLevel, Opportunistic],
                              [IsSmtpResponseFromExternalServer, False], [DeliveryPriority, Low], [PrioritizationReason,
                              AMS:7875026/1048576|ARC:2/500], [AccountForest, domain.local]}
    TransportTrafficType    : Email
    SchemaVersion           : 15.01.1466.003

    Wednesday, November 21, 2018 7:01 AM

All replies

  • This issue finally resolved after disable “ShadowRedundancyEnabled” in Get-Transportconfig. Due to high letancy in remote site, all exchange servers are creating shadow copy of all outgoing emails in all mailbox servers, which was making mail flow slow. Now i am checking solution to work on low latency.
    Thursday, November 22, 2018 4:26 AM
  • Hi Y'kas,

    Thanks for your sharing, please be free to mark it as an answer for helping more people.

    Regards,

    Kyle Xu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

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    Thursday, November 22, 2018 6:41 AM