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Internet Explorer Cannot display google.com or yahoo.com site but Chrome can. RRS feed

  • Question

  • Hi,

    I have a PC in the office with a strange issue, please bare with me as this is most odd.

    HP Z400 workstation, Windows 7 Ent X64, IE 11. On a Server 2008 Domain.

    On this PC, for any user that logs on, IE will not display a lot of websites, examples are www.google.com and www.yahoo.com. I can access them in Chrome completely fine. IE just tells me "Cannot display the webpage". 

    I CAN ping the sites, and IE WILL display them if i enter the IP in the address bar. I just cannot access the site by name.

    I have tried the following things to fix this and none of them worked;

    1. Uninstall/RE-install IE

    2. "Reset" IE to default using the advanced option button

    3. IPconfig /flushDNS

    4. Bypassed our internal Proxy server (websense) to rule that out

    5. Cleared cached WPAD files (Del \wpad*.dat /S), combined with nbtstat -r, IE Reset and Flushdns

    6. Changed physical network adaptor in the PC

    7. Changed all network cabling from floor port to PC and patched to a different switch port in comms rack (clutching at straws at this point)

    I think i can rule out out Domain's DNS, as other machines are OK and DNS Lookups are OK (as i can get the IP for the site and browse to that)

    I have no more ideas to try out, so I come here pleading for your help to solve this before I decide on a career change and run away from it.

    Hope I have provided enough info, let me know if you need anything further.

    Thanks,

    Tom

    P.S. Please done respond just asking me to "Clean boot" the system, I tried safe mode with networking already and i still get the same problem.

    Friday, January 30, 2015 3:14 PM

All replies

  • Hi Tom,

    What settings does the workstation have for compatibility view? (Tools>Compatibility View Settings)

    To troubleshoot the issue,

    Open the developer tool (f12) and select the networking tab, then click the start button.

    then back in IE navigate using the address bar to a web site that refuses to display.

    return back to the developer tool and it will list the request and responses.

    double click on the request to display its header and inspect the user-agent value.... possibly it may contain an nested IE6 token.... MSIE 6.0.... this could happen if the machine in question has been upgraded from XP or has at one time had another web browser installed.


    Rob^_^

    Saturday, January 31, 2015 1:17 AM
  • Hello Tom Wilson,

    What is your current situation?
    Have you tried the solution as MVP Rob mentioned?

    Please use the network monitor to capture the data from Internet Explorer and share it with us for analyzation.
    http://www.microsoft.com/en-hk/download/details.aspx?id=4865
    Upload to OneDrive: http://windows.microsoft.com/en-us/onedrive/add-photos-files
    Share files: http://windows.microsoft.com/en-us/onedrive/share-file-folder

    Best regards,
    Fangzhou CHEN


    Fangzhou CHEN
    TechNet Community Support

    Monday, February 2, 2015 10:46 AM
    Moderator
  • Hi Guys,

    Thanks for the replies so far. Been to take a look at the PC again. In the network monitor, when i access www.google.com i see 3 entries.

    2 X 302 HTTP Requests, one for for http://www.google.com and one for http://www.google.co.uk

    Then an https:// Request but the Result just says "Aborted" for HTTPS://www.google.co.uk. How can we troubleshoot why the HTTPS request is aborting? The logging shows no details for this request.  I suspect these failing HTTPS Re-directs are the root cause. Even if i go to a site that loads, like bbc.co.uk, i can see on the network monitor the HTTPS traffic being aborted in the same way.

    P.S.The PC has not been upgraded from XP, it did have IE8 installed at one stage but the same behavior was also present in IE8, we attempted the upgrade to 11 to fix the issue, no such luck. The comparability view settings are default i believe. No sites listed, and both "Display Intranet ...." and Use Microsoft lists" ticked.



    Monday, February 2, 2015 11:18 AM
  • Hello Tom Wilson, CTSL,

    This Windows 7 is not upgrade from Windows XP? And the Pre-installed Internet Explorer 8 has the similar issue?

    I suggest you to use the network monitor to capture and save the data.
    And then upload to OneDrive and share it with me for better analyztion.

    Upload to OneDrive: http://windows.microsoft.com/en-us/onedrive/add-photos-files 
    Share files: http://windows.microsoft.com/en-us/onedrive/share-file-folder   

    Best regards,
    Fangzhou CHEN


    Fangzhou CHEN
    TechNet Community Support

    Friday, February 6, 2015 9:30 AM
    Moderator