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DPM 2010 Client cannot connect to server RRS feed

  • Question

  • I have one laptop with the DPM 2010 client installed that cannot connect to the server. It is not a firewall issue as I have disdabled it for a test. I manually set the DPM Server Name. I have unistalled the agent and reinstalled the agent. I can ping the server and have no other network connection issues. I have aprox 20 other laptops connecting and syncronizing normally.

    Thanks in advance.

    • Moved by Praveen D [MSFT] Monday, July 19, 2010 8:37 AM Moving to DPM Laptop Protection Forum (From:Data Protection Manager)
    Wednesday, June 9, 2010 3:28 PM

Answers

All replies

  • Is it happening only on one laptop?  What error message are you getting?  It sounds like a name resolution or network issue. 


    Santhosh Sivarajan | MCTS, MCSE (W2K3/W2K/NT4), MCSA (W2K3/W2K/MSG), CCNA, Network+ Houston, TX http://blogs.sivarajan.com/ http://publications.sivarajan.com/ This posting is provided "AS IS" with no warranties, and confers no rights.
    Wednesday, June 9, 2010 4:19 PM
  • The client application is reporting "Cannot connect to DPM Server". I can ping and reslove the server name. No other network issues with this computer.
    Wednesday, June 9, 2010 4:42 PM
  • From the DPM console, can your create a recovery point for that client when it is connected?  If not, what error does it report?


    Thanks, Chris - [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights
    Wednesday, June 9, 2010 8:01 PM
  • Have you ran setdpmserver on client machine. Refresh the status of client in DPM console and paste the error message. Check if DCOM is working fine betwee DPM and client using http://support.microsoft.com/kb/259011/en-us
    -- Thanks Venkata Praveen[MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Thursday, June 10, 2010 10:55 AM
  • Also, Can you please try to ping using IPV4 and IPV6 address?

    On DPM Server:

    ping  -4 <FQDN of Laptop>

    ping  -6 <FQDN of Laptop>

    On Laptop:

    ping  -4 <FQDN of DpmServer>

    ping  -6 <FQDN of DpmServer>

    // As is provided without warranties and confers no rights

    Thursday, June 10, 2010 12:29 PM