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Vista Problem RRS feed

  • Question

  • For the past four weeks I have had a problem with Vista not being able to start up after I shut down the computer. The system goes into startup repair for a while and then says it can't fix the problem and goes into recovery mode and goes back to the last recovery point. When it does this it comes back and reports a "patch is preventing windows from starting" also in the report the first Item mentions rootkit, then the computer comes up with my Norton 360 turned off and I have lost any updates since the last recovery. I can go out to Symantec and recover from the problem by reloading the updates, but  when I try to scan for errors N360 comes back with tracking cookies but nothing else. We downloaded Malware bytes and it finds no problem. If I "hibernate" Vista it restarts OK, but if I download windows updates and try to restart I get the same result as above. Also I have noticed that Vista comes out of hibernation early in the morning, not sure why but it goes back again no problem, may not mean anything.
    Wednesday, January 19, 2011 8:13 PM

Answers

  • Hi,

     

    Thanks for posting in Microsoft TechNet forums.

     

    Is your computer an OEM version? What is the make and model? Is the recovery mode you described related to OEM?

     

    At this point, I suggest make sure you have installed the latest and compatible driver from the computer manufacture download web side first.

     

    Best Regards

    Magon Liu

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, January 24, 2011 6:56 AM
    Moderator

All replies

  • Hi,

     

    Thanks for posting in Microsoft TechNet forums.

     

    Is your computer an OEM version? What is the make and model? Is the recovery mode you described related to OEM?

     

    At this point, I suggest make sure you have installed the latest and compatible driver from the computer manufacture download web side first.

     

    Best Regards

    Magon Liu

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, January 24, 2011 6:56 AM
    Moderator
  • Hi,

     

    Thanks for posting in Microsoft TechNet forums.

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

    BTW,  we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

     

    Best Regards

    Magon Liu

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, January 31, 2011 5:15 AM
    Moderator