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Taskbar Ghost Image when Hovering Mouse over an Icon RRS feed

  • Question

  • If this query has been answered by another thread then please accept my apologies and lead me to that thread (although I've spent too much time already searching in vain on this forum).

    When i hover my cursor over the excel icon on the taskbar I see a miniturised preview of the spreadsheet PLUS a second "ghost" image next to it that's blank.  This seems to occur unpredictably (perhaps when I have left the spreadsheet minimised for some time) and admittedly most of the time there's only the one preview image.  If this aesthetic nuance is the only issue then I can live.  However, i have a macro in the spreadsheet that sends out an email at predetermined times and I believe whenever this "ghost" image is present, two emails are sent out each time instead of one. 

    Does anyone know how one can get rid of this "ghost" image that appears from time to time?

    Monday, November 21, 2011 6:35 AM

Answers

  • Hi,

     

    I would like to verify if the ghost image only occurs on Excel. If possible, please take a screenshot of the second ghost image.

     

    How to capture a screenshot

    ------------------------------------------

    1. When the error image appears, press the Print Screen key (PrtScn) on your keyboard.

    2. Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter.

    3. In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save".

    4. Save the picture onto your desktop and Upload to SkyDrive.

     

    I suggest resetting the icon cache for a test. Please save the following command as a bat file, then right click it and run as administrator to reset icon cache.

     

    taskkill /F /IM explorer.exe

    cd /d %userprofile%\AppData\Local

    attrib -h IconCache.db

    del IconCache.db

    start explorer

     

    You can also test the issue in clean boot. If the issue only occurs on Excel application, it is better to post in Office Forum.

    http://social.technet.microsoft.com/Forums/en-US/excel/threads

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Monday, November 28, 2011 9:35 AM
    Wednesday, November 23, 2011 6:15 AM