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Battery: Plugged in, Not charging alienware 17 RRS feed

  • Question

  • My batter is stuck on 0%.  After a couple resets it showed 100% but as soon as I unplugged it shut off and was at 0 again when I turned my laptop back on.  I'm wondering if that's giving a false reading on my calibration.  I'm thinking about using a multimeter and measuring voltage, and I'm assuming either more than likely battery then the ac adapter if that doesn't work.

    I've tried all the device manager, delete, shut down ect... methods every possible way over and over different time frames to make sure and I'm still having issues.  Here are my readings.

    Power Efficiency Diagnostics Report

    Computer Name ERW
    Scan Time 2016-05-02T05:38:54Z
    Scan Duration 1 seconds
    System Manufacturer Alienware
    System Product Name Alienware 17
    BIOS Date 12/25/2013
    BIOS Version A08
    OS Build 10586
    Platform Role PlatformRoleMobile
    Plugged In true
    Process Count 111
    Thread Count 2146
    Report GUID {c7bc0d2b-b1bd-4520-98a9-95d9dc7e69c6}

    Analysis Results

    Errors

    Power Policy:Display timeout disabled (On Battery)
    The display is not configured to turn off after a period of inactivity.
    Power Policy:Dim timeout is disabled (On Battery)
    The display is not configured to automatically dim after a period of inactivity.
    Power Policy:Sleep timeout is disabled (On Battery)
    The computer is not configured to automatically sleep after a period of inactivity.
    Power Policy:Display timeout disabled (Plugged In)
    The display is not configured to turn off after a period of inactivity.
    Power Policy:Dim timeout is disabled (Plugged In)
    The display is not configured to automatically dim after a period of inactivity.
    Power Policy:Sleep timeout is disabled (Plugged In)
    The computer is not configured to automatically sleep after a period of inactivity.
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Input Device
    Host Controller ID PCI\VEN_8086&DEV_8C31
    Host Controller Location PCI bus 0, device 20, function 0
    Device ID USB\VID_0461&PID_4D64
    Port Path 1
    CPU Utilization:Processor utilization is high
    The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
    Average Utilization (%) 14.00
    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
    Device Drivers:
    Devices with missing or misconfigured drivers can increase power consumption.
    Device Name Unknown Device
    Device ID ACPI\SMO8810\1
    Device Status 0x1802400
    Device Problem Code 0x1c

    Warnings

    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name WmiPrvSE.exe
    PID 6272
    Average Utilization (%) 3.48
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 1.86
    \SystemRoot\System32\drivers\FLTMGR.SYS 0.36
    \Device\HarddiskVolume5\Windows\System32\wbem\fastprox.dll 0.33
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name PXSW10_x64.exe
    PID 11364
    Average Utilization (%) 2.97
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 2.44
    \Device\HarddiskVolume5\Windows\System32\ntdll.dll 0.13
    \SystemRoot\System32\Drivers\NTFS.sys 0.08
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name System
    PID 4
    Average Utilization (%) 1.12
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 1.05
    \SystemRoot\system32\hal.dll 0.04
    \SystemRoot\system32\DRIVERS\igdkmd64.sys 0.01
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name PrecisionX_x64.exe
    PID 12072
    Average Utilization (%) 1.02
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.83
    \Device\HarddiskVolume5\Windows\System32\mfc120u.dll 0.03
    \SystemRoot\System32\win32kfull.sys 0.03
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name svchost.exe
    PID 1064
    Average Utilization (%) 0.33
    Module Average Module Utilization (%)
    \Device\HarddiskVolume5\Windows\System32\ntdll.dll 0.12
    \Device\HarddiskVolume5\Windows\System32\wbem\fastprox.dll 0.06
    \SystemRoot\system32\ntoskrnl.exe 0.03
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name MicrosoftEdgeCP.exe
    PID 12200
    Average Utilization (%) 0.31
    Module Average Module Utilization (%)
    \Device\HarddiskVolume5\Windows\System32\edgehtml.dll 0.09
    \SystemRoot\system32\ntoskrnl.exe 0.08
    \SystemRoot\System32\win32kfull.sys 0.03

    Information

    Platform Timer Resolution:Platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units) 156252
    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name OEM Balanced
    Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}
    Power Policy:Power Plan Personality (On Battery)
    The personality of the current power plan when the system is on battery power.
    Personality Balanced
    Power Policy:Video Quality (On Battery)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Balance Video Quality and Power Savings
    Power Policy:Power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality Balanced
    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality
    System Availability Requests:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.
    Battery:Battery Information
    Battery ID 41167SimploPABAS0241231
    Manufacturer Simplo
    Serial Number 41167
    Chemistry Li-I
    Long Term 1
    Sealed 0
    Design Capacity 88800
    Last Full Charge 88770
    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true
    Platform Power Management Capabilities:Connected Standby Support
    Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
    Connected Standby Supported false
    Platform Power Management Capabilities:Adaptive Display Brightness is supported.
    This computer enables Windows to automatically control the brightness of the integrated display.
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 0
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2401
    Maximum Performance Percentage 100
    Lowest Performance Percentage 33
    Lowest Throttle Percentage 3
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 1
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2401
    Maximum Performance Percentage 100
    Lowest Performance Percentage 33
    Lowest Throttle Percentage 3
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 2
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2401
    Maximum Performance Percentage 100
    Lowest Performance Percentage 33
    Lowest Throttle Percentage 3
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 3
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2401
    Maximum Performance Percentage 100
    Lowest Performance Percentage 33
    Lowest Throttle Percentage 3
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 4
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2401
    Maximum Performance Percentage 100
    Lowest Performance Percentage 33
    Lowest Throttle Percentage 3
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 5
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2401
    Maximum Performance Percentage 100
    Lowest Performance Percentage 33
    Lowest Throttle Percentage 3
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 6
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2401
    Maximum Performance Percentage 100
    Lowest Performance Percentage 33
    Lowest Throttle Percentage 3
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 7
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2401
    Maximum Performance Percentage 100
    Lowest Performance Percentage 33
    Lowest Throttle Percentage 3
    Performance Controls Type ACPI Performance (P) / Throttle (T) States

    Monday, May 2, 2016 6:09 AM

Answers

  • Hi ERW8686,

    I think here you should contact Dell support.

    Besides, there is a KB article talking about the issue:

    Alienware - Laptop Battery Can't Be Charged Or Recognized

    http://www.dell.com/support/article/us/en/04/SLN179139/en

    Please note: Since this website is not hosted by Microsoft, the information may change without notice. Microsoft does not guarantee the accuracy of this information.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Tuesday, May 3, 2016 6:31 AM
    Moderator

All replies

  • Hi,

    Sounds like a dead battery/ac adapter to me.

    I'd contact Dell Support: www.dell.com/support


    Kind regards,

    Matthijs


    Monday, May 2, 2016 8:36 AM
  • Do you happen to know why I'm getting this reading?

    Doesn't that show that the battery's last full charge was at 100%?

    Battery:Battery Information
    Battery ID 41167SimploPABAS0241231
    Manufacturer Simplo
    Serial Number 41167
    Chemistry Li-I
    Long Term 1
    Sealed 0
    Design Capacity 88800
    Last Full Charge 88770

    Monday, May 2, 2016 4:21 PM
  • Hi ERW8686,

    I think here you should contact Dell support.

    Besides, there is a KB article talking about the issue:

    Alienware - Laptop Battery Can't Be Charged Or Recognized

    http://www.dell.com/support/article/us/en/04/SLN179139/en

    Please note: Since this website is not hosted by Microsoft, the information may change without notice. Microsoft does not guarantee the accuracy of this information.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Tuesday, May 3, 2016 6:31 AM
    Moderator