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Bit Locker Recovery key RRS feed

  • Question

  • My laptop has jammed updating on Windows 10 professional

    It is asking for bit locker recovery key and I cannot find mine anywhere

    Can you help me please 

    I have the Key ID & drive label

    Thanks

    Charlotte

    Thursday, January 25, 2018 2:11 PM

All replies

  • Hi,

    normally up can upgrade to windows 10 with bitlocker enabled with no problem,

    how have you tried to do the upgrade?

    is this a personal computer or work?

    try reboot and going into the boot menu then selecting the HDD to see if it continues

    Thursday, January 25, 2018 2:24 PM
  • unfortunately , without the recovery key there is no chance to recover from this other than to do a fresh install of Windows 10 ( Professional )
    Thursday, January 25, 2018 2:40 PM