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Blue Screen, BCCode: 1a RRS feed

  • Question

  • A computer that I service keeps getting a blue screen. Any thoughts?

    Internal Notes: Problem signature:
    Problem Event Name: BlueScreen

    OS Version: 6.1.7601.2.1.0.256.48

    Locale ID: 1033


    Additional information about the problem:

    BCCode: 1a

    BCP1: 0000000000041790

    BCP2: FFFFFA800BF393A0

    BCP3: 000000000000FFFF

    BCP4: 0000000000000000

    OS Version: 6_1_7601

    Service Pack: 1_0

    Product: 256_1


    Files that help describe the problem:

    C:\Windows\Minidump\041514-7238-01.dmp

    C:\Users\Allison\AppData\Local\Temp\WER-84708-0.sysdata.xml

    Tuesday, April 15, 2014 1:27 PM

Answers

  • Hi,

    This error code indicates that a severe memory management error occurred.

    Please refer to this tutorial to troubleshoot:

    Resolving stop (blue screen) errors in Windows 7

    http://windows.microsoft.com/en-us/windows7/resolving-stop-blue-screen-errors-in-windows-7

    If this issue can't be resolved, please help us collect Minidump file to find out the culprit:

    Collect Minidump Files
    =================
    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
     
    If the system crash again, please refer to the following steps to collect memory dump files:
     
    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
    2. Go to your Desktop, right-click on it and create a new folder named "Dump".
    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
    5. Upload to OneDrive.


    Karen Hu
    TechNet Community Support

    • Marked as answer by Michael_LS Monday, April 28, 2014 3:11 AM
    Wednesday, April 16, 2014 2:13 AM