Hi,
I've been working on resolving an underwater/robot/digitized audio issue with Lync 2010 (in a corporate environment). I've done lots of testing and I only get this audio issue when I have booted my machine from
within my normal office network.
Lync 2010 4.0.7577.4356 / Windows 7 Enterprise SP1
Various findings from my (end user) testing:
- If I boot at work, audio is underwater. This is true whether hard wired or wireless. If I then put the machine to sleep, drive home, connect to my home network, and VPN in the audio is
still underwater. However, if I reboot, connect to my home network, then VPN into work, sound is fine.
- In all cases, others can hear me just fine.
- I never have issues with dropped calls or other more obvious bandwidth symptoms.
- Other audio sources are always crystal clear (itunes or web videos), even when played back simultaneously with an underwater Lync call.
- Results are the same whether I use a headset, built in laptop speakers/mic, or even an bluetooth conference device.
- In all cases I have tested, others sitting right next to me (and so the same network) have no audio problems.
- If I completely remove audio drivers (Realtek drivers) such that Windows 7 does not even think I have a mic/speakers on the laptop, I can still plug in a headset and use Lync. But the underwater audio behavior is the same.
** I am really at a loss. It seems like maybe I get different Lync audio drivers loaded when I boot from the office network then when I boot from home somehow? Any insights welcome. I'm in a controlled environment so I cannot get to those
public Lync test sites -- all my ports are locked down tight. **
Thanks.
John
Underwater/Robot audio on Lync 2010
