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Save to Quick Access links very slow when attaching from Outlook 2016 or 2019 RRS feed

  • Question

  • We've moved our mapped drives to Quick Access links and it seems to be working well except we've found an issue when some users try to attach a file when creating a new email in Outlook. When we create a new email and try to attach a file that's in Quick Access (Office 365 document library), it takes more than 30 seconds for the document library to display any files/folders.

    If that same user opens Windows Explorer directly the document libraries under Quick Access links display immediately. 

    Setup: Windows 10, Office 2016 or Office 2019, Office 365 Document Libraries in Quick Access links

    Any ideas what could cause this delay?

    Wednesday, February 12, 2020 1:38 PM

All replies

  • Hi ,

    >> When some users create a new email and try to attach a file that's in Quick Access (Office 365 document library), it takes more than 30 seconds for the document library to display any files/folders.
    Does the Office 365 document library (quick access links) you mentioned mean a folder which is set up for quick access like below?

    Do you mean that you attach a file via Insert > Attach File > Browse This PC > Quick Access?

    In order to conduct further researches on your issue, please try the following suggestions:

    1. To better understand your issue, please provide screenshots related to your operations and problems.(Notice: Please hide your personal information in the screenshot for security.)
    2. It is suggested for you to check if there is any difference between the user in question and other normal users?(such as Outlook version or network environment)
    3. Please try to remap your drive to Quick Access and see if it works.

    Any update, please feel free to post back.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, February 13, 2020 9:11 AM
  • Jeff,

    Yes, we are attaching a file using Insert > Attach file >....

    1. Screenshot would like just like yours except on the right panel it's blank, no folders or files listed for atleast 30+ seconds.

    2. User has same build of Windows 10, but this issue happens with Office 2016, 2019 and Pro Plus 2016.

    3. If I open the location manually using IE then "Open in Explorer" it starts to work. We'll see if it holds over weekend.

    Thursday, February 13, 2020 9:10 PM
  • Hi ,

    What is your test result over weekend?

    Have you tried to remap your drive to Quick Access?

    Please try to open the location which is not in your Quick Access(such as folders in OSDisk(C:))like below via Insert > Attach File and see if there is any difference.

    If you have any update about this issue, please feel free to post back.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Monday, February 17, 2020 1:04 AM
  • Hi ,

    Have you got your issue fixed?

    I'm writing to see if the reply above is helpful to you.

    If you have any update about this issue, please feel free to post back.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, February 20, 2020 10:30 AM