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Frequent BSOD on Windows 7 RRS feed

  • Question

  • I keep getting bugcheck 0x9f. The pc reboots after a blue screen however it never happens when I am using the pc. Some times when the pc is in standby
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8003bef4d0, 0xfffff80000b9c518, 0xfffffa800d0c57e0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 072111-81526-01.

    vikas
    Thursday, July 21, 2011 10:43 PM

Answers

  • Hi,

     

    To troubleshoot BSOD crash issues, we need to debug the crashed system dump. Please refer to the following steps to collect the Minidump and upload it to SkyDrive.

     

    1. Click Start -> Type sysdm.cpl in the search box and press Enter.

    2. On Advance tab, under Startup and Recovery, click Settings.

    3. Under Write debugging information, choose Small memory dump.

    4. When the BSOD occurs, the dump will be saved in C:\Windows\Minidump.dmp

     

    Regarding the BSOD issue, it is mostly caused by incorrect driver or third party software. Therefore, please update all possible device drivers, chipset, BIOS from manufacture's site. If the issue persists, please also check the power option and test issue in Safe Mode.

     

    If it is hard to upload the minidump, a suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Microsoft Customer Service (800) 426-9400 is available Monday through Friday, from 6:30 A.M. to 5:30 P.M. pacific time

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Monday, August 1, 2011 12:46 PM
    Monday, July 25, 2011 9:32 AM