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excel shortcuts not working anymore after cleanup. How to fix? RRS feed

  • Question

  • In the past, I used ccleaner to cleanup my PC from time to time, without any problem. However, after using it lately, my excel shortcuts are not working anymore. This is what happens:

    1. When I rightclick on the pinned excel icon on my task bar and I select a document , a first excel window opens, followed by a second excel window and I get a message "an error has occured while sending a command to the program" followed by a second message saying something like "The element you have selected is not available. Do you want to remove it from the short cut list?". Howeber, when I verify where that shortlink points to, it seems to point to the right location.

    2. When I click on any xlsx file in my file manager, an excel window opens, and the same message appears "an error has occured while sending a command to the program"

    3.When I open excel and I click on "Open" followed by a selection of a document in the recent documents list, it works ok.

    I only have this problem with Excel shortcuts (not Word etc.)

    What's going on? And how to repair it?

    Excel 2007. Windows 8.1


    Monday, May 18, 2015 10:37 AM

All replies

  • Hello Flyingdutch06,

    For Error: "an error has occured while sending a command to the program"

    Please See: https://support.microsoft.com/en-us/kb/2616247

    and Report back if the solution works!

    Thanks & Regards


    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question.

    Tuesday, May 19, 2015 4:29 AM
  • Thanks!! First step in that article solved the problem .
    Tuesday, May 19, 2015 8:52 AM
  • Most Welcome. Don't forget to mark the answer :-)

    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question.

    Tuesday, May 19, 2015 9:23 AM