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  • I am getting a blue screen error on my new HP 8200 Desktop computer after it goes to sleep and you come back and touch enter to wakeup.  This has happened 3 times.  Below is the message I get.  Any help is appreciated.  I selected the (search for solution but nothing came up) 

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7601.2.1.0.256.48

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               fe

      BCP1:                                                    0000000000000002

      BCP2:                                                    FFFFFA8009AB7C10

      BCP3:                                                    FFFFFA8007A42470

      BCP4:                                                    FFFFFA800855BD60

      OS Version:                                          6_1_7601

      Service Pack:                                       1_0

      Product:                                               256_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\102611-16473-01.dmp

      C:\Users\Sherrills\AppData\Local\Temp\WER-33041-0.sysdata.xml

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

     

    Wednesday, October 26, 2011 12:09 PM

All replies

  • Hi,

     

    Please collect dump file of BSOD, I will help you to analyze it:

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

     

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Upload to SkyDrive.

     

    Furthermore, about BSOD problem, you can contact Microsoft Customer Support Service (CSS) for further help.

     

     

     

    Regards,

    Leo   Huang

     


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    Friday, October 28, 2011 7:46 AM