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Problem while opening store

    Question

  • i bought a laptop of windows !0 a few days ago, I'm unable to download anything from the store. when i click any of the apps or games, it shows to turn on the windows update. But i can't find the setting anywhere. Can u help me with this problem....
    Thursday, April 13, 2017 7:17 AM

All replies

  • Hello,

    Please run Windows Store Apps troubleshooter from Control Panel > Troubleshooting > View all. Let us know if this helps.

    Regards.

    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Thursday, April 13, 2017 5:30 PM
  • Hi Rizwan Asam,

    Have you got any error messages or are there any error messages recorded in the Event Viewer(Windows Logs\Applications, System)? Did the Windows Update work well?

    Downloading app from store will use Windows Update service, please run the Windows Update troubleshooter tool to have a diagnostic.
    Control Panel\All Control Panel Items\Troubleshooting\All Categories\Windows Update

    If there is any antivirus software installed, please turn it temporarily.

    Best regards


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    Friday, April 14, 2017 7:25 AM
    Moderator