0xC004C008 - Cannot activate Windows 7 Pro VLK using KMS after re-imaging new OEM machines RRS feed

  • Question

  • Hello,

    We have a problem activating some new Windows 7 Pro computers. They were purchased from Dell with Windows 7 Pro OEM and came pre-activated from factory.

    We are using SCCM to re-image these computers with our corporate image of Windows 7 Pro VLK (KMS), that is configured to use KMS on a Windows 2008 R2 domain controller acting as the KMS server. We have some computers already successfully running with Windows 7 Pro (KMS) from this same image, however I think the existing computers which are successfully activated were never pre-activated by Dell, they are probably 1.5 years older Dell hardware. Maybe Dell has changed their policy to pre-activate OEM now, I am not sure that is only my theory at this stage ?

    Now my theory is that since Dell has pre-activated this latest set of computers we are having problems activating them after we re-image them from OEM to our VLK (KMS) image. If so, I believe the Hardware ID of that computer has already been activated (By Dell) so when our KMS server tries to activate the new image, it is failing.

    I have run the "slmgr /dli" command on the affected computer and here is what it says:

    Name: Windows 7 Pro
    Description: Windows 7, VOLUME_KMS_W7
    License status: Initial Grace Period
    xx days remaining.

    Now, when I try to force the activation with "slmgr /ato" I get the following error:

    Error: 0xC004C008 The activation server determined that the specified product key could not be used.

    That error is not very helpful. I have visited MS websites and found some information: http://support.microsoft.com/kb/938450


    When you try to use KMS to activate one or more computers, you may receive the following error message:

    The activation server determined that the specified product key could not be used.


    This issue may occur if the KMS key has exceeded the activation limit. KMS keys will activate up to 10 times on six different computers.


    If you need more activation times, contact the Product Activation Call Center.

    Now, I do not understand how this is relevant: 6 KMS activations, since I am activating clients not hosts. We only have 1 KMS host (server 2008), I thought that KMS client is completely separate based on our license agreement, and not limited to 6 or 10 !? Please clarify...

    So I also rang Microsoft support and they suggested I phone activate every computer, sorry but this is simply not possible with hundreds of computers.I believe we are well within our re-image licensing rights to re-image using our VLK media since we had purchased separate VLK agreement, as per article: http://technet.microsoft.com/en-us/library/ff730914.aspx

    Here is the output from MGAdiag.

    Diagnostic Report (1.9.0027.0):


    Windows Validation Data-->


    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-*****-*****-2HWJJ

    Windows Product Key Hash: Skm2Dqduw0BWe0YOwzL8/2ec2HU=

    Windows Product ID: 55041-037-6979954-86513

    Windows Product ID Type: 7

    Windows License Type: Volume KMS Server

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {C48305CD-95AF-42A6-9D44-92A395A44B9E}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A


    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Small Business 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    Browser Data-->

    Proxy settings: redacted.com.au:8080

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->

    File Mismatch: C:\WINDOWS\system32\wat\watadminsvc.exe[Hr = 0x80070003]

    File Mismatch: C:\WINDOWS\system32\wat\npwatweb.dll[Hr = 0x80070003]

    File Mismatch: C:\WINDOWS\system32\wat\watux.exe[Hr = 0x80070003]

    File Mismatch: C:\WINDOWS\system32\wat\watweb.dll[Hr = 0x80070003]


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{C48305CD-95AF-42A6-9D44-92A395A44B9E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-037-6979954-86513</PID><PIDType>7</PIDType><SID>S-1-5-21-646589406-1067744879-3997161493</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 780                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="5"/><Date>20110121000000.000000+000</Date></BIOS><HWID>3FB93607018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>33FBD2455ADDD88</Val><Hash>+azvhnB24AU2FEiLhV1Wych2r28=</Hash><Pid>89395-708-5137075-65180</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 


    Spsys.log Content: 0x80070002


    Licensing Data-->

    Software licensing service version: 6.1.7600.16385


    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, VOLUME_KMS_W7 channel

    Activation ID: d188820a-cb63-4bad-a9a2-40b843ee23b7

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 55041-00172-037-697995-03-3081-7600.0000-0842011

    Installation ID: 001483356170981491233223414853191604270061046915739504

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 2HWJJ

    License Status: Initial grace period

    Time remaining: 26100 minute(s) (18 day(s))

    Remaining Windows rearm count: 1

    Trusted time: 6/04/2011 8:45:15 AM


    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: N/A

    HealthStatus: 0x0000000000000000

    Event Time Stamp: N/A

    ActiveX: Not Registered - 0x80040154

    Admin Service: Not Registered - 0x80040154

    HealthStatus Bitmask Output:



    HWID Data-->



    OEM Activation 1.0 Data-->



    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name             OEMID Value       OEMTableID Value

      APIC                                     DELL                      B10K  

      FACP                                   DELL                      B10K  

      HPET                                   DELL                      B10K  

      BOOT                                   DELL                      B10K  

      MCFG                                  DELL                      B10K  

      SSDT                                   DELL                      st_ex

      ASF!                                     DELL                      B10K  

      TCPA                                   DELL                      B10K  

      ____                                     DELL                      B10K  

      SLIC                                     DELL                      B10K  

      SSDT                                   DELL                      st_ex

      SSDT                                   DELL                      st_ex

      SSDT                                   DELL                      st_ex

    Would an expert please help ?

    Thank you

    Wednesday, April 6, 2011 12:46 AM