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Last Status Report not updating RRS feed

  • Question

  • We have some clients that I know are communicating with WSUS because the "last contact" time is updating to the current date and time.  However, the "Last Status Report" is not updating so the status of updates isn't updating.

    How can we fix this?

    Wednesday, August 10, 2016 3:26 PM

All replies

  • Hi MyGposts,

    >We have some clients that I know are communicating with WSUS because the "last contact" time is updating to the current date and time.  

    1. What is the version of your WSUS server; and do you make any changes to the WSUS server recently?

    2. On the WSUS server, decline all superseded updates and run server cleanup wizard. Also reindex WSUS database:

    https://gallery.technet.microsoft.com/scriptcenter/6f8cde49-5c52-4abd-9820-f1d270ddea61

    3. On the clients do not report to the WSUS server, we may reset windows update components, check if it could help. Besides, check if there are any errors in the Windows update log on clients.

    https://support.microsoft.com/en-us/kb/971058

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.



    Thursday, August 11, 2016 6:15 AM
  • I'm viewing the last contact i the WSUS console.  Last Contact is showing as today, but Last Status Report is showing as months ago.

    It's WSUS running on Server 2012 R2 nd this client is identical in OS and hardware to other Windows 10 clients not having the issue.

    Thursday, August 11, 2016 2:28 PM
  • Hi MyGposts,

    Then could WSUS maintenance be of help?

    We may check one of the Windows Update log of the clients that do not report to the WSUS server, check if there are any clues.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, August 12, 2016 7:54 AM
  • We were not able to resolve the issue.

    I have already tried running the Windows Updates repair tool and already tried stopping Windows Updates service, deleting the SoftwareDistribution folder, restarting the service and checking for updates again and the issue still isn't fixed.

    I can get updates only from Microsoft, and the last contact time updates, but the last status report time does not.

    I don't know why some log entries seem to say the year is 1600, but I checked a workstation that is successfully updating and it has the same issue.

    I found errors in the logs saying it can't resolve the name, but I don't know how to resolve the issue because other systems on the domain don't have any issues resolving the names.

    There are now multiple laptops with this issue, but 90+% of our workstations are working fine. 

    2016/11/12 09:45:18.0595037 1196  13876 ComApi          Search ClientId = UpdateOrchestrator
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 20): GUID=731f2d7a-5a07-0a1f-7d96-f2ca11a683a9 (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 216): GUID=135e0cd5-c521-c1a4-83b6-a212dec33c42 (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 218): GUID=135e0cd5-c521-c1a4-83b6-a212dec33c42 (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 219): GUID=135e0cd5-c521-c1a4-83b6-a212dec33c42 (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 220): GUID=135e0cd5-c521-c1a4-83b6-a212dec33c42 (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 221): GUID=135e0cd5-c521-c1a4-83b6-a212dec33c42 (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 222): GUID=135e0cd5-c521-c1a4-83b6-a212dec33c42 (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 224): GUID=135e0cd5-c521-c1a4-83b6-a212dec33c42 (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 25): GUID=b56cbbac-0994-fe60-540e-ebd71388a95a (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 11): GUID=4bc2bc11-e128-512d-d523-8da29c6efcde (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 15): GUID=d8f4d644-6ec0-4f3d-fa7c-f0d0a5b120ae (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 14): GUID=6a9ca166-05dd-526c-1c1f-debabd5c1fe1 (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3332                  Unknown( 23): GUID=ccdda195-7c91-4637-05e0-79cdf332fe13 (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 19): GUID=f31b8fe5-d654-7470-42ac-ee9e85458523 (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 133): GUID=f31b8fe5-d654-7470-42ac-ee9e85458523 (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 154): GUID=f31b8fe5-d654-7470-42ac-ee9e85458523 (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 14): GUID=6a9ca166-05dd-526c-1c1f-debabd5c1fe1 (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 195): GUID=f31b8fe5-d654-7470-42ac-ee9e85458523 (No Format Information found).
    1600/12/31 16:00:00.0000000 1196  3868                  Unknown( 196): GUID=f31b8fe5-d654-7470-42ac-ee9e85458523 (No Format Information found).
    2016/11/12 09:45:19.7767035 1196  3868  WebServices     Auto proxy settings for this web service call.
    2016/11/12 09:45:19.7943468 1196  3868  WebServices     WS error: There was an error communicating with the endpoint at 'https://updates01.domain.com:8531/SimpleAuthWebService/SimpleAuth.asmx'.
    2016/11/12 09:45:19.7943656 1196  3868  WebServices     WS error: The server name or address could not be resolved
    2016/11/12 09:45:19.7944419 1196  3868  WebServices     Web service call failed with hr = 8024402c.
    2016/11/12 09:45:19.7944423 1196  3868  WebServices     Current service auth scheme=0.
    2016/11/12 09:45:19.7944428 1196  3868  WebServices     Current Proxy auth scheme=0.
    2016/11/12 09:45:21.7974467 1196  3868  WebServices     Auto proxy settings for this web service call.
    2016/11/12 09:45:21.8004244 1196  3868  WebServices     WS error: There was an error communicating with the endpoint at 'https://updates01.domain.com:8531/SimpleAuthWebService/SimpleAuth.asmx'.
    2016/11/12 09:45:21.8004440 1196  3868  WebServices     WS error: The server name or address could not be resolved
    2016/11/12 09:45:21.8005204 1196  3868  WebServices     Web service call failed with hr = 8024402c.
    2016/11/12 09:45:21.8005208 1196  3868  WebServices     Current service auth scheme=0.
    2016/11/12 09:45:21.8005212 1196  3868  WebServices     Current Proxy auth scheme=0.
    2016/11/12 09:45:23.8131459 1196  3868  WebServices     Auto proxy settings for this web service call.
    2016/11/12 09:45:23.8171820 1196  3868  WebServices     WS error: There was an error communicating with the endpoint at 'https://updates01.domain.com:8531/SimpleAuthWebService/SimpleAuth.asmx'.
    2016/11/12 09:45:23.8171985 1196  3868  WebServices     WS error: The server name or address could not be resolved
    2016/11/12 09:45:23.8172757 1196  3868  WebServices     Web service call failed with hr = 8024402c.
    2016/11/12 09:45:23.8172761 1196  3868  WebServices     Current service auth scheme=0.
    2016/11/12 09:45:23.8172766 1196  3868  WebServices     Current Proxy auth scheme=0.
    2016/11/12 09:45:23.8172788 1196  3868  WebServices     Failed in NwsCallWithRetries( [_clientId, _targetGroupName, _dnsName, &_result](NWSCALL_PARAMETERLIST) -> HRESULT { return SimpleAuthService::SimpleAuthSoap_GetAuthorizationCookie( NWSCALL_HEAD_PARAMS, _clientId, _targetGroupName, _dnsName, &_result, NWSCALL_TAIL_PARAMS); }, pcTransientErrorRetries): 0X80244


    • Edited by MyGposts Friday, November 18, 2016 1:11 AM
    Friday, November 18, 2016 1:00 AM