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Blue Screen, Professionals say its Windows 7 related to graphic card use and windows desktop manager RRS feed

  • Question

  • I been having a blue screening problem for over 1.5 years, and I am really getting tired of it.  I just learned of this forum and was instructed to start a new thread by a microsoft tech.  I have windows 7 ultimate 64 bit.

    When playing video games, sitting idle, boot up, installing updates, or just browsing the web my computer blue screens.  There is an error code, but its not just one, there are three different ones.  Sometimes the screen is not blue, but turqoise.  I have had the computer professionally diagnosed and they said that there is a problem with the Windows 7 install, so I reinstalled it and the problem still happens.

    I know I need to submit a blue screen .bin document to windows so they can analyze the problem, but I don't know how to do that. 

    I would REALLY like any help on this.

    Here are the files:

    <iframe src="https://skydrive.live.com/embed?cid=1A1D02567E3D0381&resid=1A1D02567E3D0381%21256&authkey=AOMygj9_cD2Y9cc" width="98" height="120" frameborder="0" scrolling="no">here</iframe>

    <iframe src="https://skydrive.live.com/embed?cid=1A1D02567E3D0381&resid=1A1D02567E3D0381%21255&authkey=AA1rsc7qfvUdM9g" width="98" height="120" frameborder="0" scrolling="no">here</iframe>

    • Edited by Ben Grof Wednesday, October 24, 2012 2:29 AM
    Sunday, October 21, 2012 1:12 AM

Answers

  • These were related to a Kernel mode exception (usually a driver).   You have several thing you need to do to correct this.

    1-remove and replace AVG with MSE

    I note you have AVG.
    AVG  can be a contributing cause of BSOD'S .
    Please remove and replace with Microsoft Security Essentials
    http://www.avg.com/ww-en/utilities"]Download tools and utilities | AVG Worldwide
    http://www.microsoft.com/security_essentials/"]Microsoft Security Essentials - Free Antivirus for Windows

    2-Update these old drivers

    mcdbus.sys    2/24/2009 5:34:07 AM                       
    Rt64win7.sys    2/26/2009 4:04:13 AM                          
    gdrv.sys    3/12/2009 10:22:29 PM      

    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program

    The most common drivers are listed on this page: Driver Reference

    http://www.carrona.org/dvrref.php

    http://sysnative.com/drivers/

    - - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.htm

    3-Update to Service pack1

    1 Please run the System Update Readiness Tool (SURT)  and then update to SP-1

    32 Bit
    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=3132
    64 Bit
    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=20858


    Now update to SP-1

    http://windows.microsoft.com/installwindows7sp1

    Learn how to install Windows 7 Service Pack 1 (SP1) http://windows.microsoft.com/en-US/windows7/learn-how-to-install-windows-7-service-pack-1-sp1

     Additional Resources:

    http://windows.microsoft.com/en-US/windows7/uninstall-sp1
    http://windows.microsoft.com/troubleshootwindows7sp1


    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    • Proposed as answer by tracycai Monday, November 5, 2012 8:10 AM
    • Marked as answer by Cloud_TS Wednesday, November 7, 2012 8:29 AM
    Sunday, November 4, 2012 10:41 AM

All replies

  • it sounds like you have bad memory... download memtest and run it overnight and see how it goes.  It would help if you could write down the codes and post them here.
    • Proposed as answer by DrX69 Sunday, November 4, 2012 5:10 AM
    Sunday, October 21, 2012 2:28 AM
  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    If you are overclocking stop.  (chances are if you dont know if you are, you are not)

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.


    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.


    Please also run MSinfo32 and upload the output as well.

    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)

    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    Sunday, October 21, 2012 10:19 AM
  • Thank you for the response.

    The first website: memtest.org is a scam and probably just added 10 viruses to my computer, please provide a direct link.

    I have the dump files and the MSinfo, but I cannot find this paper clip....  show a print screen please.  And I am not over clocking.

    Monday, October 22, 2012 12:49 AM
  • Hi,

    As the ZigZag3143x said, please locate the dump file in the \Windows\Minidump folder and upload it to skydrive so that we can analyze it. Before we could get your Minidump files, you can check following:

    1. Update all your drivers.

    2. Scan your computer for computer viruses.

    3. Boot in Safe Mode and check if the BSOD occurs.


    Tracy Cai

    TechNet Community Support

    Monday, October 22, 2012 7:00 AM
  • Memtest86+       http://www.memtest.org

    Scroll about halfway down and click on "Download - Pre-Compiled Bootable ISO (.zip)" under the newest release. Extract the .ISO file from it, and create a CD from that. Boot from the CD you just created and let it make at least two passes (unless it shows errors on the first pass).


     SC Tom

    Monday, October 22, 2012 11:36 AM
  • no scam...you just need to read the page... there is a link for the iso about 2/3 way down.  
    Monday, October 22, 2012 4:23 PM
  • I uploaded the files above in the original message. 

    Also I cannot get the iso to run.  I am using a program called magic disc to run the iso, but there is another iso with the program?  Advice?  Not sure about the burn to CD thing...

    Wednesday, October 24, 2012 2:33 AM
  • iso isnt an executable.... it is a cd image.  You boot from it.  It is a self contained program.

    win8 or win7 just right click the iso file and click  burn disk image.  problem solved. magic disk is a pos...dont use it and in fact delete it from the system.  

    Reboot the pc and set the bios to boot from cd.  

    • Edited by DrX69 Wednesday, October 24, 2012 4:52 AM
    Wednesday, October 24, 2012 4:49 AM
  • Hi Drx69,

    So I burned the ISO image to a disc. and I open it up and have a 'boot' folder and a   .IMG file.  The .img file I can't do anything with....  The other file when double clicked shows an error of "This file is invalid for use as the following: Security Catalog"  

    So sir, the same thing I could open on magic disc was the same as I could burn on a disc. So you caused me to waste a CD...  

    Please instruct as to my next steps.  Also has anyone looked at the attached files in the skydrive?

    Thursday, October 25, 2012 3:08 AM
  • You have to put the CD in the drive, restart your computer, and allow the computer to start from the CD instead of starting Windows. If your PC is not set to automatically start from a CD when inserted, you may have to either change the setting in BIOS or press a certain "F"-key to bring up the computer's boot menu.


     SC Tom

    • Proposed as answer by tracycai Monday, November 5, 2012 8:10 AM
    • Marked as answer by Cloud_TS Wednesday, November 7, 2012 8:29 AM
    • Unmarked as answer by Ben Grof Saturday, February 23, 2013 2:50 AM
    Thursday, October 25, 2012 11:58 AM
  • These were related to a Kernel mode exception (usually a driver).   You have several thing you need to do to correct this.

    1-remove and replace AVG with MSE

    I note you have AVG.
    AVG  can be a contributing cause of BSOD'S .
    Please remove and replace with Microsoft Security Essentials
    http://www.avg.com/ww-en/utilities"]Download tools and utilities | AVG Worldwide
    http://www.microsoft.com/security_essentials/"]Microsoft Security Essentials - Free Antivirus for Windows

    2-Update these old drivers

    mcdbus.sys    2/24/2009 5:34:07 AM                       
    Rt64win7.sys    2/26/2009 4:04:13 AM                          
    gdrv.sys    3/12/2009 10:22:29 PM      

    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program

    The most common drivers are listed on this page: Driver Reference

    http://www.carrona.org/dvrref.php

    http://sysnative.com/drivers/

    - - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.htm

    3-Update to Service pack1

    1 Please run the System Update Readiness Tool (SURT)  and then update to SP-1

    32 Bit
    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=3132
    64 Bit
    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=20858


    Now update to SP-1

    http://windows.microsoft.com/installwindows7sp1

    Learn how to install Windows 7 Service Pack 1 (SP1) http://windows.microsoft.com/en-US/windows7/learn-how-to-install-windows-7-service-pack-1-sp1

     Additional Resources:

    http://windows.microsoft.com/en-US/windows7/uninstall-sp1
    http://windows.microsoft.com/troubleshootwindows7sp1


    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    • Proposed as answer by tracycai Monday, November 5, 2012 8:10 AM
    • Marked as answer by Cloud_TS Wednesday, November 7, 2012 8:29 AM
    Sunday, November 4, 2012 10:41 AM
  • Thank you all for your help. But I am still having the blue screening issue.

    I uninstalled AVG and installed MSE.

    I then installed all of the above drivers and the service pack.  The service pak doesn't install for some reason.  I am still blue screening and I think its related to the service pack install. Please instruct on how to install the service pack.

    Monday, November 26, 2012 2:57 AM
  • Hi maybe I can help.

    First get look at your crash dump with this> http://www.resplendence.com/download/whocrashedSetup.exe

    Click anylise and scroll down. (Some like windump this is more user friendly)

    Read if the crash was related to hardware or software, or both. Replace any conflicting drivers.

    Next reseat all your hardware in the box a simple loose ram stick can cause a mess of problems.

    If the problem persists burn a mem test disk and boot from that disk let it complete at least 3 passes.

    If your ram is ok download a tempature monitor for your cpu, gpu and disk (check disk usage to).

    Or simply touch them after a crash if it feels like it could burn you there may be a thermal or airflow issue.

    Both gpu and cpu need thermal paste re-applied randomly on gaming systems for some reason. The thermal paste can be bought on ebay for like 2 bucks or at microcenter/bestbuy. Very cheap fix.

    Just be carefull not to break any teeth off your cpu when reseating it and not to scrath your Graphics card when removing the fan. When you apply the thermal paste make sure the layer is super thin. To much thermal paste will cause heat pockets and create bad thermal transfer.

    Consider a larger fan/ heatsink for both units or liquid coolant.

    Clean all dust out of your case, fans ect. (Air compressors work great for this.)

    Tighten all wires coming from you PSU.

    If the problem persists, consider replacing faulty hardware.

    I hope this helped,

    Tom

    List of quick tweeks,

    Run chckdisk

    Go to iobit get smart defragger and reg defragger

    Use Ccleaner (Careful it clears you dumps)


    Tom

    Monday, November 26, 2012 7:35 PM
  • Ben

    I wouldnt worry about SP-1 until we solve the crashing.  Please upload the newest DMPS


    MS-MVP 2010, 2011, 2012 Team ZigZag

    Wednesday, November 28, 2012 4:07 AM
  • Hi Guys,

    thanks for the resources.  BUT  I am still blue screening. I have found the line of what drivers are missing for when it blue screens. Then I look up the driver and install it. 

    I KNOW the problem is with windows service pack 1 for windows 7 (KB976932). I have tried, and tried, and tried to install it. The install always errors out and NEVER completes.  I have tried installing from third parties and it doesn't work. So I need help installing this service pack....

    Saturday, February 23, 2013 2:50 AM