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Event Name: AppHangTransient Outlook crashing + hanging. RRS feed

  • General discussion

  • This happens to one of my users. She has been having problems with Outlook for a long time now.

    It crashes and sometimes we can't even launch it in Safe mode after it is done.

    At one point I ran through a series of troubleshooting steps and it made the problem go away for a bit. At least I didn't hear from her for a bit. I did things like remove the profile, delete the .ost files, removed some updates, deleted junk and deleted items, removed rss feeds, ran outlook repair, disabled cache exchange mode.

    However this did not permantently fix the issue. All those suggestions I found on technet.

    I get a mix of things in the Event Viewer.

    I get this:

    Fault bucket , type 0
    Event Name: AppHangTransient
    Response: Not available
    Cab Id: 0

    and this:

    The program OUTLOOK.EXE version 12.0.6668.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
     Process ID: ca8
     Start Time: 01ce93939c505712
     Termination Time: 16
     Application Path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
     Report Id: 2e579bf3-ff87-11e2-8b47-0010185538a9

    Please help if you can.


    Thank you in advance.

    • Changed type Cloud_TS Sunday, August 18, 2013 12:55 PM redirection
    Wednesday, August 7, 2013 6:38 PM

All replies

  • ask this in the Office Forums:

    http://social.technet.microsoft.com/Forums/office/en-US/home


    "A programmer is just a tool which converts caffeine into code"

    Wednesday, August 7, 2013 8:16 PM