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BSOD with error message as DRIVER_IRQL_NOT_LESS_OR_EQUAL on new dell xps win 7 RRS feed

  • Question

  • Just one week back I purchased my new DELL XPS 173D and I am getting continous BSODs. All the error message are showing the same "DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)" error. I tried windows debugging tool and here is what i got

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff8800173ab2d, address which referenced memory

    Debugging Details:
    ------------------


    READ_ADDRESS:  0000000000000028

    CURRENT_IRQL:  2

    FAULTING_IP:
    NETIO!RtlCopyBufferToMdl+1d
    fffff880`0173ab2d 448b5228        mov     r10d,dword ptr [rdx+28h]

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0xD1

    PROCESS_NAME:  System

    TRAP_FRAME:  fffff88003593520 -- (.trap 0xfffff88003593520)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff88003593740 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8800173ab2d rsp=fffff880035936b0 rbp=fffff880035937e0
     r8=00000000ffffffbc  r9=0000000000000044 r10=0000000000000000
    r11=fffffa80062debd0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    NETIO!RtlCopyBufferToMdl+0x1d:
    fffff880`0173ab2d 448b5228        mov     r10d,dword ptr [rdx+28h] ds:0010:00000000`00000028=????????
    Resetting default scope

    LAST_CONTROL_TRANSFER:  from fffff80002e8f2a9 to fffff80002e8fd00

    STACK_TEXT: 


    STACK_COMMAND:  kb

    FOLLOWUP_IP:
    NETIO!RtlCopyBufferToMdl+1d
    fffff880`0173ab2d 448b5228        mov     r10d,dword ptr [rdx+28h]

    SYMBOL_STACK_INDEX:  3

    SYMBOL_NAME:  NETIO!RtlCopyBufferToMdl+1d

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: NETIO

    IMAGE_NAME:  NETIO.SYS

    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79381

    FAILURE_BUCKET_ID:  X64_0xD1_NETIO!RtlCopyBufferToMdl+1d

    BUCKET_ID:  X64_0xD1_NETIO!RtlCopyBufferToMdl+1d

    Followup: MachineOwner
    ---------

     

    I posted this in several forums and not yet received a reply. Please help me. I am really frustrated.

    • Moved by Carey FrischMVP Monday, July 11, 2011 4:26 PM Moved to more appropriate forum category (From:Windows 7 Miscellaneous)
    Monday, July 11, 2011 4:08 PM

Answers

  • (I think) This could be a result of antivirus software, so try disabling that and see if it still does this.  I would also visit the Dell website and update any network card/chipset drivers.
    • Proposed as answer by Niki Han Wednesday, July 13, 2011 7:05 AM
    • Marked as answer by Niki Han Wednesday, July 20, 2011 2:00 AM
    Tuesday, July 12, 2011 5:10 PM
  • Hi,

     

    NETIO.SYS is probably the third party software drive. If you installed any software recently, please uninstall it first.

     

    In addition, I suggest disabling NETBIOS over TCP/IP, disabling security software and performing Clean Boot.

     

    1)   Go to "Control Panel -> Network and Internet ->Network Connections".

    2)   Right-Click on the connection and choose Properties.

    3)   Click "Internet Protocol (TCP/IP) Version 4" in the list.

    4)   Click Properties, and then click Advanced.

    5)   On the Advanced TCP/IP settings windows, go to "WINS" tab.

    6)   Under NetBIOS setting, clear option "Enable NetBIOS over TCP/IP", and then click OK.

     

    If the issue persist, please understand that to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Wednesday, July 20, 2011 2:00 AM
    Wednesday, July 13, 2011 9:44 AM

All replies

  • Bug Check Code 0xD1: http://msdn.microsoft.com/en-us/library/ff560244(VS.85).aspx

    Please use Microsoft Skydrive to upload all possible drivers. Once, post  a link here.

    Start by updating all possible drivers. 

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Monday, July 11, 2011 10:11 PM
  • (I think) This could be a result of antivirus software, so try disabling that and see if it still does this.  I would also visit the Dell website and update any network card/chipset drivers.
    • Proposed as answer by Niki Han Wednesday, July 13, 2011 7:05 AM
    • Marked as answer by Niki Han Wednesday, July 20, 2011 2:00 AM
    Tuesday, July 12, 2011 5:10 PM
  • (I think) This could be a result of antivirus software, so try disabling that and see if it still does this.  I would also visit the Dell website and update any network card/chipset drivers.

    Possible that this is due to the antivirus in particular. I would suspect any security software that is installed.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Tuesday, July 12, 2011 9:17 PM
  • Hi,

     

    NETIO.SYS is probably the third party software drive. If you installed any software recently, please uninstall it first.

     

    In addition, I suggest disabling NETBIOS over TCP/IP, disabling security software and performing Clean Boot.

     

    1)   Go to "Control Panel -> Network and Internet ->Network Connections".

    2)   Right-Click on the connection and choose Properties.

    3)   Click "Internet Protocol (TCP/IP) Version 4" in the list.

    4)   Click Properties, and then click Advanced.

    5)   On the Advanced TCP/IP settings windows, go to "WINS" tab.

    6)   Under NetBIOS setting, clear option "Enable NetBIOS over TCP/IP", and then click OK.

     

    If the issue persist, please understand that to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Wednesday, July 20, 2011 2:00 AM
    Wednesday, July 13, 2011 9:44 AM