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CD/DVD not detecting sometimes. RRS feed

  • Question

  •   I Have HP laptop G series , Windows 7 Home Basic.

     

    Recently i found my CD/DVD is not working and my Laptop is out of warranty. when i Insert a DVD( Good quality -Sony) it recognises few times and shows content and sometimes it doesn't and sometimes it shows empty.tried with many DVDs. tried reinstall and update driver. 

    When i visited forums there were some tips like - delete upper and lower filters but i couldn't find any of those filters as said in specific place. and no export option for "Class"
    and when i run troubleshooter it says " Hardware changes might not have been detected."

    And when i try to run Microsoft  Fix it for DVD it pop up with a error message " This trouble shooter is not available. ( This troubleshooter is invalid or might have been expired. If the file name was changed when the troubleshooter was saved, the troubleshooter is rendered invalid and cannot be run" but i didnt made any changes to it i downloaded and just clicked on it.

    Tuesday, February 4, 2014 7:52 AM