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word hang when reaching to a network drive RRS feed

  • Question

  • hey,

    when i try to save to a specific network drive word\excel hang until it is able to connect to the drive

    i tried to disable AV,

    i tried to create a shortcut to the desktop

    i tried using lan speed test and the network drive seems ok

    when i save a simple txt file its ok

    i tried using safe mode for office.. didnt help

    office 2016\2013

    windows 7\10

    network drive is on a FS server 2012 R2

    any advice please?

    its causing a real problem

    Monday, December 25, 2017 2:47 PM

All replies

  • Hi,

    Please try to delete all files from Temp folders, you can find Temp files from these paths:

    C:\Windows\Temp

    C:\Users\[my_user_name]\AppData\Local\Temp

    I also suggest you check if this problem is related to user profile, please try to create a new user profile with the new name and rebuilding all hundreds program options for the new user. 

    Please try these methods and check the result, hope it's helpful.


    Regards,

    Emi Zhang


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.



    Tuesday, December 26, 2017 7:15 AM
  • thank you for the answer

    i tried it on diffrent user profiles including myself which was new for the network drive since i didnt have it before..

    i also switch computer for the original user that had the problem, it didnt help.

    Tuesday, December 26, 2017 9:56 AM
  • Please check if you turn on the Preview Pane and Detail Pane in Windows Explorer, please turn off them.

    As this problem only appeared in Office, do you try to uninstall Office completely and re-install it?


    Regards,

    Emi Zhang


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Thursday, December 28, 2017 10:04 AM
  • we switch computer + it happens with more users not only a specific user
    • Edited by Rmap1991 Sunday, December 31, 2017 7:28 AM
    Sunday, December 31, 2017 7:24 AM
  • Hi,

    Do you check the firewall or antivirus software in your environment?

    As you said this problem is related to connecting to network, once Office connect to the network you will not get the problem.

    Monday, January 8, 2018 2:00 AM