Cannot delete .ost files after deleting IMAP account RRS feed

  • Question

  • Hello,

    I've a problem with Outlook 2013.

    I configured an IMAP account and Outlook added something like 2/3 .ost files. Now I tryed to delete the files and it told me to delete first the account. So I did but the .ost files remains and I can't remove them.

    If I delete the files from file system Outlook recreates them. How can I remove the *.ost files and the link in Outlook?

    Thank you.

    Friday, May 8, 2015 10:07 AM


  • Hi y_chen,

    1. Have you rebooted the PC.
    2. Make sure there is no Outlook.exe running in Task Manager- Processes, after you close Outlook.
    3. Goto->Control Panel->Mail.

          Remove any profiles if present.

      4.  Re-create the desktop profile for the user and check.



    Please “Vote As Helpful” if you find my contribution useful or “Mark As Answer” if it does answer your question. That will encourage me - and others - to take time out to help you.

    • Proposed as answer by Steve Fan Monday, May 11, 2015 6:28 AM
    • Marked as answer by Steve Fan Thursday, May 21, 2015 2:43 AM
    Friday, May 8, 2015 10:20 AM