internet 10 RRS feed

  • Question

  • I installed windows 10 and have found my aol mail is taking longer to download. I had a lot of items in my favorites that are now gone and it has taken me over two years to download all my bill address and other items. Is there a way to regain that info?
    Wednesday, September 16, 2015 10:56 PM


  • Hi,

    I would like to know which way you use to install Windows 10, upgrade install or clean install.

    If you use clean install, I am sorry to tell you we have no way to recover the information without 3<sup>rd</sup> party software if you haven’t backup.

    If you use upgrade install, the favorites will exist in theory. You can check the folder under the path “C:\Users\your account\Favorites”. If it exists in the folder, you can try to add them to browser again manually.

    If the folder doesn’t have anything, please check the folder “C:\Windows.old\Users\your account\Favorites”. In this folder, you will find the favorites which you saved before.    

    Wish you will troubleshoot the issue smoothly.

    Best Regards


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    Friday, September 18, 2015 8:04 AM