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IE9 not available after turning off IE10 in Win7-64 as a feature RRS feed

  • Question

  • This client PC is having issues with IE/Java when using a state site to run a Java browser application. The PC is W7-64 with Java 7.u45.

    I turned off IE10 as a windows feature. I expected IE9 to be active but it is not available. When trying to install IE9, it detects that IE9 is all ready installed and aborts. I had to install FireFox in order to have a working browser.

    How do I restore the use if IE9?


    Deep Creek Services

    Friday, October 18, 2013 2:27 PM

Answers

  • Hi Deep Creek Services,

    I would like to suggest you enable IE10 and try the following suggestions:

    1. Check the add-ons. Open Internet Explorer, on the Tools menu, click Manage add-ons>Show all add-ons, locate and enable the java RTE add-ons

    2. Deselect the “Automatically Detect Settings” to check how it works.

    And enable the scripting of Java applets settings:

    a. Click "Tools" --> "Internet Options" 

    b. Next, select the Security Tab, and select the "Custom Level" button

    c. Scroll down to "Scripting of Java applets"

    d. Make sure the "Enable" radio button is checked.

    e. Click OK to save your preference.

    3. Check if the java script is enabled or not.

    How to enable JavaScript in a web browser?

    http://support.microsoft.com/gp/howtoscript

    4. Reset Internet Explorer settings to see the results.

    Reset Internet Explorer settings

    http://support.microsoft.com/kb/923737

    Please understand that reset Internet Explorer to its default configuration. This step will also disable any add-ons, plug-ins, or toolbars that are installed.

    5. Uninstall the older version of Java and install the latest version by follow the steps in the below link and let us know the status of the issue.

    Install Java in Internet Explorer:

    http://windows.microsoft.com/en-IN/internet-explorer/install-java#ie=ie-10-win-7

    In addition, I would like to share the link below with you:

    How to reinstall or repair Internet Explorer in Windows 7, Windows Vista, and Windows XP

    http://support.microsoft.com/kb/318378/en-us

    Hopefully you could resolve your issue soon.

    Regards,

    Blair Deng


    Blair Deng

    TechNet Community Support

    Monday, October 21, 2013 10:08 AM
    Moderator
  • I turned off IE10 as a windows feature. I expected IE9 to be active but it is not available. When trying to install IE9, it detects that IE9 is all ready installed and aborts.

    In fact, it would detect IE10 still installed.  All that unchecking IE10 as a feature does is hide the iexplore.exe stub program and shortcuts to it.  All the rest of the OS browsing functionality at that level is left intact.  To do what you wanted you needed to find an update to Windows which refers to Internet Explorer 10 and remove that.  Then you would be put back to whatever level of browsing functionality the OS was at when you installed the IE10 update.  If that was IE9 you might or might not be able to see it also as an update to the OS, e.g. depending on the sequence of updates which involved getting IE9 and getting W7sp1.

     

    FYI



    Robert Aldwinckle
    ---

    Tuesday, October 22, 2013 4:35 AM
    Answerer

All replies

  • I tried the Fix-It utility and that does not work. Locating and running iexplore.exe directly does nothing.

    Looking at the uninstall utility IE9 does not show as listed.


    Deep Creek Services

    Friday, October 18, 2013 4:08 PM
  • Hi Deep Creek Services,

    I would like to suggest you enable IE10 and try the following suggestions:

    1. Check the add-ons. Open Internet Explorer, on the Tools menu, click Manage add-ons>Show all add-ons, locate and enable the java RTE add-ons

    2. Deselect the “Automatically Detect Settings” to check how it works.

    And enable the scripting of Java applets settings:

    a. Click "Tools" --> "Internet Options" 

    b. Next, select the Security Tab, and select the "Custom Level" button

    c. Scroll down to "Scripting of Java applets"

    d. Make sure the "Enable" radio button is checked.

    e. Click OK to save your preference.

    3. Check if the java script is enabled or not.

    How to enable JavaScript in a web browser?

    http://support.microsoft.com/gp/howtoscript

    4. Reset Internet Explorer settings to see the results.

    Reset Internet Explorer settings

    http://support.microsoft.com/kb/923737

    Please understand that reset Internet Explorer to its default configuration. This step will also disable any add-ons, plug-ins, or toolbars that are installed.

    5. Uninstall the older version of Java and install the latest version by follow the steps in the below link and let us know the status of the issue.

    Install Java in Internet Explorer:

    http://windows.microsoft.com/en-IN/internet-explorer/install-java#ie=ie-10-win-7

    In addition, I would like to share the link below with you:

    How to reinstall or repair Internet Explorer in Windows 7, Windows Vista, and Windows XP

    http://support.microsoft.com/kb/318378/en-us

    Hopefully you could resolve your issue soon.

    Regards,

    Blair Deng


    Blair Deng

    TechNet Community Support

    Monday, October 21, 2013 10:08 AM
    Moderator
  • I turned off IE10 as a windows feature. I expected IE9 to be active but it is not available. When trying to install IE9, it detects that IE9 is all ready installed and aborts.

    In fact, it would detect IE10 still installed.  All that unchecking IE10 as a feature does is hide the iexplore.exe stub program and shortcuts to it.  All the rest of the OS browsing functionality at that level is left intact.  To do what you wanted you needed to find an update to Windows which refers to Internet Explorer 10 and remove that.  Then you would be put back to whatever level of browsing functionality the OS was at when you installed the IE10 update.  If that was IE9 you might or might not be able to see it also as an update to the OS, e.g. depending on the sequence of updates which involved getting IE9 and getting W7sp1.

     

    FYI



    Robert Aldwinckle
    ---

    Tuesday, October 22, 2013 4:35 AM
    Answerer
  • I have previously reactivated IE9, down from IE10, simply by unchecking IE10 as a windows feature. I know it works, but just not in this case. I will try these suggestions in the event I have issues in the future. Your efforts are not wasted.

    In this case after speaking to the State of NC IT departments, I learned we were not notified that the web application had moved to a new URL. This client is now issuing auto tags to the public using IE10 and the Java 7.45. So, I must move on to other problems.

    Thanks for the help.

    Kurt


    Deep Creek Services

    Tuesday, October 22, 2013 12:39 PM