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[Case Sharing] Prompting for entering the password of Apple ID when updating the apps. RRS feed

  • General discussion

  • This post explains the reason for prompting for entering the password of Apple ID when updating the apps.

    Issue Description

    It keeps prompting for entering the password of Apple ID when the apps need to be updated on the iOS devices.

    Cause

    Firstly, an iOS device restriction policy was applied to the devices, which requires for entering Apple ID password for each app download. Please see the screenshot below for the detailed settings about this policy.

    Basically, this policy doesn’t enforce Apple ID password when updating apps. However, since from iOS 13, the function of Apple API changes, which causes the change of behavior.

    Workarounds

    In the Intune portal, please navigate to Device configuration – Profiles, choose and edit the profile, and disable the setting “Require iTunes Store password for all purchases”.

    Please note that disabling the option will not have much impact on end users. They still can install apps on the iOS devices. The only difference is there will not be any Apple ID password prompt anymore if the app has been purchased already.

    References

    iOS and iPadOS device settings to allow or restrict features using Intune

    https://docs.microsoft.com/en-us/intune/configuration/device-restrictions-ios#app-store-doc-viewing-gaming


    Hope the above information can be helpful. If you need further assistance on this issue, feel free to post a question via clicking "Ask a question" at the top left of this page, we will try our best to help you!


    • Edited by ForumFAQ Monday, January 13, 2020 6:35 AM
    Monday, January 13, 2020 6:34 AM