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Create a system image RRS feed

  • Question

  • I am running Windows 7 Ultimate with two drives C: and D:
    On selecting this option I get the message:
    Windows could not find backup devices on this computer. The
    following information might explain why this problem occurred:
    The system cannot find the file specified. (0x80070002)
    Close Windows Backup and try again.

    Similary on choosing to backup and selecting the Let me choose I get the message (0xC0003005). If I select okay I get to
    the dialogue "What do you want to backup". If I ommit the libraries, contacts and searches for each user, I get the message
    The last backup did not complete successfully. Error code 0x81000038

    I may be wrong, but before posting I searched these forums and tried to follow all suggestions but had no joy.
    I noticed from the forums that a lot of users try to help including Microsoft engineers.
    I eagerly await feedback.
    Friday, January 29, 2010 11:08 PM

All replies

  • in regards to error 0x80070002  You may want to run a CheckDisk or your favorite hard drive checker. You can run CheckDisk by going to Start, right click the drive, choose Properties, go to the Tools tab and click Check Now.

    If the CheckDisk is clear, you may want to try doing a System File scan by going to Start, All Programs, Accessories, right click the Command Prompt and choose Run as Administrator. You may be prompted to continue. In the Command Prompt type the following command and press enter: sfc /scannow

    If you are worried about data loss, you should be able to back up those files manually or at the very least, all of your documents and personal files, movies, etc.

    As for error code 0x81000038
    We have seen it happen in the case where the registry entry containing the user paths has unexpected values. As a permanent workaround, please do the following:

    For every user on your machine,
    1. Login as the user
    2. Run -> regedit.exe
    3. Navigate to HKEY_CURRENT_USER\Sofware\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    4. Observe the value of Appdata and LocalAppdata.

    If it has an empty value or a value of the type %Appdata%, this is the culprit. Can you verify that this is the case with your machine?

    If so, the workaround is the following:
        a. Open a command prompt
        b. Type set Appdata / LocalAppdata depending on which registry entry has the wrong value. If Appdata is wrong, type set Appdata and if Local Appdata is wrong, type set LocalAppdata.
        c. Copy the value after the = sign. Example if the output is: APPDATA=C:\Users\John\Appdata\Roaming, copy the value C:\Users\John\Appdata\Roaming
        d. Paste the value in the wrong registry value. Either replace the %<<<>>>% value or fill the empty value. 

    Run backup again. It should succeed.


    For error
    0xC0003005 are you sure you typed this correctly as it shows to be invalid


    MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
    Friday, January 29, 2010 11:57 PM
  • Thanks for your prompt reply.
    Chkdsk ran fine on both disks and so did sfc /scannow

    HKEY_CURRENT_USER\Sofware\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders on has Appdata which is set to C:\ProgramData, it does not have a key for LocalAppdata.
    When I run the SET command I get:
    APPDATA=C:\Users\joe\AppData\Roaming and
    LOCALAPPDATA=C:\Users\joe\AppData\Local

    Do I add the localappdata and amend according to the output of the "set command"

    Do I need to repeat this for each user, by logging into each account?

    Yes I can confirm that the error code is (0xC0003005) which I googled and got nothing. Tried to copy the image capture here but it did not display.

    Thanks once again for you reply and await your feedback. 

    Saturday, January 30, 2010 12:19 AM
  • I suggest you temporary uninstall the antivirus and firewall. If the issue persists, please use System Restore to restore the system to a previous fine version.

    If the issue still occurs, I suggest you launch your Windows 7 installation program, and run In-place Upgrade in the current system to repair the system. It will not delete your personal data and programs. However I still suggest that you back up important data before repair.


    Arthur Xie - MSFT
    Monday, February 1, 2010 8:18 AM
  • Thanks for your prompt reply.
    Chkdsk ran fine on both disks and so did sfc /scannow

    HKEY_CURRENT_USER\Sofware\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders on has Appdata which is set to C:\ProgramData, it does not have a key for LocalAppdata.
    When I run the SET command I get:
    APPDATA=C:\Users\joe\AppData\Roaming and
    LOCALAPPDATA=C:\Users\joe\AppData\Local

    Do I add the localappdata and amend according to the output of the "set command"

    Do I need to repeat this for each user, by logging into each account?

    Yes I can confirm that the error code is (0xC0003005) which I googled and got nothing. Tried to copy the image capture here but it did not display.

    Thanks once again for you reply and await your feedback. 

    Hi Guzeppi

    A Knowledgebase article was just published today that addresses this problem.

    Here is a link to the article.

    Error code 0x80070002 when you back up files in Windows 7 

    Hope this helps.

    Thank You for using Windows 7


    Ronnie Vernon MVP
    Tuesday, February 2, 2010 12:33 AM
  • Adding on other advise, you could also save the image backup on a CD/DVD or a network other than a harddrive
    Tuesday, February 2, 2010 3:54 AM
    Answerer
  • Thanks for your advice. I do not have a network location, but when I select "On one or more DVDs" to  "Create a system image"
    and clicking refresh, I still get the same error

    "Windows could not find backup devices on this computer. The
    following information might explain why this problem occurred:
    The system cannot find the file specified. (0x80070002)
    Close Windows Backup and try again.

    On a different note which may or may not help, I did manage to "Create a system repair disc" on DVD.
    I also managed to backup some files from my D: drive to DVD, but still cannot backup files from my C: to D:

    I will look at the Microsoft Article above and revert.
    Tuesday, February 2, 2010 8:36 PM
  • Hi Guzeppi,

    Can you reproduce the error 0xC0003005 that you are talking about and then send the contents of %SystemDrive%\Windows\Logs\WindowsBackup to me at sneham_at_microsoft_dot_com?

    Thanks,
    Sneha
    [MSFT]
    Tuesday, February 23, 2010 3:10 PM