none
Windows 10 will not install - error 0xc1900101-0x20017

    Question

  • I have spent several hours trying to get my HP Envy upgraded from Windows 8.1 to Windows 10. I have updated all my drivers, removed all USB items, tried disabling my wifi, and tried installing via USB - all to no avail. Can someone please help me!

    Sunday, July 10, 2016 8:14 PM

All replies

  • Hello 3rad.

    What about the compatibility report produced by the Get Windows 10 tool? Is your PC fully compatible with Windows 10? Did you ask HP for information about installing and running Windows 10 in your computer?
    Try installing Windows 10 using an installation disc: download and run the Windows Media Creation Tool, download the ISO file and burn a DVD that you will later use to boot your system and start the upgrade process.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Sunday, July 10, 2016 9:31 PM
  • Thank you, Luigi.

    Yes, the compatibility report was fine and HP has tested my computer for Windows 10. I will try the ISO file next.

    Sunday, July 10, 2016 10:06 PM
  • Booting from the DVD with ISO file did not work either. I get "The installation failed in the SAFE_OS phase with an error during boot operation"

    Now what can I do?

    Thursday, July 28, 2016 11:20 PM