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Message signing Outlook RRS feed

  • Question

  • Hi Exchange TEAM!!!
    Please could help me with the following case: When I launch the outlook get me the following message:Your mailbox has been temporarily moved on Microsoft Exchange server. A temporary mailbox exists, but might not have all of your previous data. You can connect to the temporary mailbox or work offline with all of your old data. If you choose to work with your old data, you cannot send or receive e-mail messages
    I would like know if I can somehow fix this behavior without having to configure the user profile machine by machine, due to which most of 3000 accounts which are are being affected.

    Cordially,
    Wednesday, May 25, 2011 10:15 PM

Answers

All replies

  • Hi Carlos,

     

    This warning appears if your users try to open their new mailbox using the Outlook profile that they used to access their old Exchange mailbox. If cached mode is enabled in Outlook, the Offline Folder file(OST)that is associated with the existing Outlook profile is associated to the old mailbox. To fix this issue, you can back up all your existed data and create a completely different Outlook profile to access their new mailbox.

     

    If you want to use the existing Outlook profile, you may follow these steps to have a try:

     

    Close Outlook, remove or delete the existing OST file, reopen the Outlook (if cached mode is enabled, Outlook will create a new OST file the next time you open Outlook)

     

    In Window 7 the OST file is in:

    C:\Users\<user name>\AppData\Local\Microsoft\Outlook.

    In Windows XP, the OST file is in:

    C:\Documents and Settings\<user name>\Local Settings\Application Data\Microsoft\Outlook.

     

    Thanks,

     

    Evan Liu

     

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tngfb@microsoft.com  


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, May 26, 2011 3:08 AM
  • Evan,
    Another question, is possible to automate this process, because they are more than 300 accounts that would have to configure again.
    Cordially
    Thanks for your response!!!
    Friday, May 27, 2011 9:42 PM
  • Hi Cordially,

     

    Per my research, there is not any good way to automate remove the OST file.

     

    Maybe you can follow this thread to create new profile for the users:

     

    "Use Temporary Mailbox" problem

    http://social.technet.microsoft.com/Forums/en-US/exchangesvrgeneral/thread/cf651d46-7c61-4631-8232-afe1b8a1bf1c

     

    Thanks,

     

    Evan Liu

     

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tngfb@microsoft.com  


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Evan Liu Sunday, June 5, 2011 6:58 AM
    Tuesday, May 31, 2011 2:17 AM
  • Hi Cordially,

     

    Any updates on this issue?

     

    Thanks,

     

    Evan Liu

     

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tngfb@microsoft.com  


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, June 2, 2011 1:56 AM
  • I had the same issue.  It turns out my email was migrated to a different server but the server address wasn't updated.  The IT person created a new profile with the correct server address and now my email is working.
    Thursday, October 10, 2013 2:05 AM