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cpu usage 100% RRS feed

  • Question

  • i installed windows 7 ultimate 64bit version it worked fine for few days,after that i have encountered a problem, whenever iam copying,extracting or scanning suddenly the system gets very slow,my mouse pointer also slows down,i cant even move the mouse pointer as a result, in the task manager the cpu usage gets 100% i checked all the process but all are normal, if i press shutdown it takes about 15 mins i scanned my pc with many antiviruses like avira,kaspersky, malware bytes and some threads and trojans were forund i repaired them but iam having the same problem.

    and this also happens in the middle of the games during gameplay and it occurs randomly,all these games worked perfectly. 

    plzz anyone can help me to solve this issue

     

    Saturday, August 14, 2010 8:09 AM

Answers

  • As for this high CPU\system freezing\application hang issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. A support call to our product service team is needed for the debugging service. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Having said that, I'd still like to provide the following general troubleshooting steps to see if we can eliminate this problem:

     

    Note: Please perform a complete system backup first. If any unexpected issue occurs, we can quickly restore the system to the current status.

     

    A. Scan your system to make sure that the system is virus free. Temporarily disable your anti-virus software to see if this problem is gone.

     

    B. If you have recently installed any software, hardware or drivers, please remove them. 

     

    C. Check the issue in Clean Boot. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

     

    However, if the issue still persists, please contact Microsoft Customer Support Service (CSS) for further troubleshooting. I hope the problem will be resolved soon. Thanks!

     

    Regards,

    Linda

     

     

    • Marked as answer by Linda Yan Friday, August 20, 2010 2:05 AM
    Tuesday, August 17, 2010 6:33 AM

All replies


  • Hi,

    make a xperf trace [1] to diagnostic the high CPU usage. Please upload the etl file to your SkyDrive [2] and post a link here.

    I'll take a look at it.

    André

    [1] http://www.msfn.org/board/index.php?showtopic=140264
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Tuesday, August 17, 2010 12:25 PM
    Saturday, August 14, 2010 4:05 PM
  • As for this high CPU\system freezing\application hang issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. A support call to our product service team is needed for the debugging service. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Having said that, I'd still like to provide the following general troubleshooting steps to see if we can eliminate this problem:

     

    Note: Please perform a complete system backup first. If any unexpected issue occurs, we can quickly restore the system to the current status.

     

    A. Scan your system to make sure that the system is virus free. Temporarily disable your anti-virus software to see if this problem is gone.

     

    B. If you have recently installed any software, hardware or drivers, please remove them. 

     

    C. Check the issue in Clean Boot. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

     

    However, if the issue still persists, please contact Microsoft Customer Support Service (CSS) for further troubleshooting. I hope the problem will be resolved soon. Thanks!

     

    Regards,

    Linda

     

     

    • Marked as answer by Linda Yan Friday, August 20, 2010 2:05 AM
    Tuesday, August 17, 2010 6:33 AM
  • I don;t think 7 SVCHOST processes are normal...

    There was a time a bit over a year or so ago when M$0ft put out Windows UPdate v 3 and there was a patch that didn't work...For some time we had a bunch of svchost services running from time to time on most of our comptuers...about 1000 of them...finally traced it down to Windows Update 3.1...got that on, and problem went away...

    1. Make sure you have all M$oft updates installed, all service packs...
    2. Google for svchost errors...you should find the M$oft article and another patch that should correct the problem...
    3. In Task Manager, highlight each SVCHOST that is running and click "End the Process"...
    4. SVCHOST is a kind of "generic" process that allows other processes to run...normally, shutting off any or all SVCHOST process will do no harm to the comptuer...
    Tuesday, August 17, 2010 6:43 AM
  • thank u guys for replying

    AT LAST I SOLVED THE PROBLEM,IT WAS THE HEAT ISSUE MY CPU IS GETTING OVERHEATED AS RESULT THE CPU SLOWS ITS PERFORMANCE TO PREVENT GETTING DAMAGED,MY CPU TEMP IS GOING ABOVE 70 C DURING GAMING..

    FINALLY I APPLIED THERMAL PASTE NOW IAM NOT FACING ANY PROBLEMS THE TEMP IS ALSO NORMAL..

    THANK U FOR ALL UR REGARDS 

    Thursday, September 23, 2010 5:21 AM