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  • Question

  • Hi, I have windows 7 32bit and just recently my laptop crashes around 1-2 times a day, I've noticed it usually happens when it becomes fully charged. I've done 2 separate virus scans using superantispyware and kaspersky 2012 and found nothing. I have a .dmp file located here: http://www.SKYfile.co/files/FpTv1320594996.html,

    please could anyone help me with this problem thanks.

    • Moved by Carey FrischMVP Sunday, November 6, 2011 11:41 PM Moved to more appropriate forum (From:Windows 7 Miscellaneous)
    Sunday, November 6, 2011 4:02 PM

Answers

  • They're starting to come more frequent I have had another 3 now and have only been on my laptop for around an hour

    Possible that you have a hardware issue with your graphic card or even your motherboard card. Another cause is that there is a problem with your graphic card driver,

    Contact your manufacturer Technical Support for assistance.

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Edited by Mr XMVP Saturday, November 12, 2011 2:31 PM
    • Marked as answer by Arthur Xie Friday, December 9, 2011 2:43 AM
    Saturday, November 12, 2011 2:31 PM
  • Hi,

    If you run into this again, particular the KERNEL_DATA_INPAGE_ERROR, I wrote a post that may be helpful,

    http://mikemstech.blogspot.com/2011/12/troubleshooting-0x0000007a.html


    -- Mike Burr
    Technology
    • Marked as answer by Arthur Xie Friday, December 9, 2011 2:43 AM
    Thursday, December 8, 2011 8:13 AM

All replies

  • Download and run the program that you find at the following address

    http://www.nirsoft.net/utils/blue_screen_view.html

    It will collect detailed informations about the crash and the involved modules by analyzing the crash dump files; post more details here so we can try to uderstand how you can solve this problem.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award
    Sunday, November 6, 2011 4:39 PM
  • 110611-19983-01.dmp 06/11/2011 17:41:54 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x90d356bc 0xadbc4678 0x00000000 dxgmms1.sys dxgmms1.sys+1d6bc DirectX Graphics MMS Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17554 (win7sp1_gdr.110202-1504) 32-bit dxgmms1.sys+1d6bc dxgmms1.sys+1df53 dxgmms1.sys+132b dxgkrnl.sys+27491 C:\Windows\Minidump\110611-19983-01.dmp 2 15 7601 145,816
    dxgkrnl.sys dxgkrnl.sys+27491 0x91f3d000 0x91ff4000 0x000b7000 0x4ce78ffe 20/11/2010 09:08:14 Microsoft® Windows® Operating System DirectX Graphics Kernel 6.1.7601.17514 (win7sp1_rtm.101119-1850) Microsoft Corporation C:\Windows\system32\drivers\dxgkrnl.sys
    dxgmms1.sys dxgmms1.sys+1d6bc 0x90d18000 0x90d51000 0x00039000 0x4d4a24c1 03/02/2011 03:45:05 Microsoft® Windows® Operating System DirectX Graphics MMS 6.1.7601.17554 (win7sp1_gdr.110202-1504) Microsoft Corporation C:\Windows\system32\drivers\dxgmms1.sys
    ntkrnlpa.exe ntkrnlpa.exe+7a4ce 0x82e03000 0x83215000 0x00412000 0x4e02a389 23/06/2011 02:23:05 Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.17640 (win7sp1_gdr.110622-1506) Microsoft Corporation C:\Windows\system32\ntkrnlpa.exe
    win32k.sys win32k.sys+2b6d4d28 0x824f0000 0x8273e000 0x0024e000 0x00000000 Microsoft® Windows® Operating System Multi-User Win32 Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\win32k.sys
    The last paragraph, these were highlighted in red
    Is this what you need to see? I've never used this program before or even had a BSOD. There are also 15 other logs
    Sunday, November 6, 2011 5:49 PM
  • Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size
    110611-19983-01.dmp 06/11/2011 17:41:54 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x90d356bc 0xadbc4678 0x00000000 dxgmms1.sys dxgmms1.sys+1d6bc DirectX Graphics MMS Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17554 (win7sp1_gdr.110202-1504) 32-bit dxgmms1.sys+1d6bc dxgmms1.sys+1df53 dxgmms1.sys+132b dxgkrnl.sys+27491   C:\Windows\Minidump\110611-19983-01.dmp 2 15 7601 145,816
    110611-24086-01.dmp 06/11/2011 15:20:33 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x90b406bc 0xbe73b678 0x00000000 dxgmms1.sys dxgmms1.sys+1d6bc DirectX Graphics MMS Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17554 (win7sp1_gdr.110202-1504) 32-bit dxgmms1.sys+1d6bc dxgmms1.sys+1df53 dxgmms1.sys+132b dxgkrnl.sys+27491   C:\Windows\Minidump\110611-24086-01.dmp 2 15 7601 145,816
    110511-19999-01.dmp 05/11/2011 15:18:23 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x90d0d6bc 0xc3181b00 0x00000000 dxgmms1.sys dxgmms1.sys+1d6bc DirectX Graphics MMS Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17554 (win7sp1_gdr.110202-1504) 32-bit dxgmms1.sys+1d6bc dxgmms1.sys+1df53 dxgmms1.sys+132b dxgkrnl.sys+27491   C:\Windows\Minidump\110511-19999-01.dmp 2 15 7601 145,816
    110511-21512-01.dmp 05/11/2011 11:37:31 BAD_POOL_HEADER 0x00000019 0x00000020 0xb8c7d508 0xb8c7d530 0x08050001 ntkrnlpa.exe ntkrnlpa.exe+120c6b NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17640 (win7sp1_gdr.110622-1506) 32-bit ntkrnlpa.exe+120c6b ntkrnlpa.exe+bac85 ntkrnlpa.exe+3e1fa     C:\Windows\Minidump\110511-21512-01.dmp 2 15 7601 145,816
    110411-23930-01.dmp 04/11/2011 21:32:12 DRIVER_CORRUPTED_EXPOOL 0x000000c5 0x00000004 0x00000002 0x00000001 0x82f26943 halmacpi.dll halmacpi.dll+5ba9 Hardware Abstraction Layer DLL Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17514 (win7sp1_rtm.101119-1850) 32-bit ntkrnlpa.exe+415db ntkrnlpa.exe+121943 ntkrnlpa.exe+12135f ntkrnlpa.exe+bac85   C:\Windows\Minidump\110411-23930-01.dmp 2 15 7601 145,816
    110411-21075-01.dmp 04/11/2011 19:29:18 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x91f706bc 0xb168f678 0x00000000 dxgmms1.sys dxgmms1.sys+1d6bc DirectX Graphics MMS Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17554 (win7sp1_gdr.110202-1504) 32-bit dxgmms1.sys+1d6bc dxgmms1.sys+1df53 dxgmms1.sys+132b dxgkrnl.sys+27491   C:\Windows\Minidump\110411-21075-01.dmp 2 15 7601 145,816
    110311-19749-01.dmp 03/11/2011 16:33:03 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x90d146bc 0xc570b994 0x00000000 dxgmms1.sys dxgmms1.sys+1d6bc DirectX Graphics MMS Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17554 (win7sp1_gdr.110202-1504) 32-bit dxgmms1.sys+1d6bc dxgmms1.sys+1df53 dxgmms1.sys+132b dxgkrnl.sys+27491   C:\Windows\Minidump\110311-19749-01.dmp 2 15 7601 145,816
    110211-20295-01.dmp 02/11/2011 14:18:04 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x91f766bc 0xb2f97678 0x00000000 dxgmms1.sys dxgmms1.sys+1d6bc DirectX Graphics MMS Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17554 (win7sp1_gdr.110202-1504) 32-bit dxgmms1.sys+1d6bc dxgmms1.sys+1df53 dxgmms1.sys+132b dxgkrnl.sys+27491   C:\Windows\Minidump\110211-20295-01.dmp 2 15 7601 145,816
    110111-23821-01.dmp 01/11/2011 21:24:51 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x909156bc 0xcae6f968 0x00000000 dxgmms1.sys dxgmms1.sys+1d6bc DirectX Graphics MMS Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17554 (win7sp1_gdr.110202-1504) 32-bit dxgmms1.sys+1d6bc dxgmms1.sys+1df53 dxgmms1.sys+132b dxgkrnl.sys+27491   C:\Windows\Minidump\110111-23821-01.dmp 2 15 7601 145,832
    100911-23228-01.dmp 09/10/2011 16:33:05 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x9117b6bc 0xbe813678 0x00000000 dxgmms1.sys dxgmms1.sys+1d6bc DirectX Graphics MMS Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17554 (win7sp1_gdr.110202-1504) 32-bit dxgmms1.sys+1d6bc dxgmms1.sys+1df53 dxgmms1.sys+132b dxgkrnl.sys+27491   C:\Windows\Minidump\100911-23228-01.dmp 2 15 7601 145,816
    051211-23634-01.dmp 12/05/2011 21:11:49 KERNEL_DATA_INPAGE_ERROR 0x0000007a 0xc046a750 0xc0000185 0x60268be0 0x8d4ea000 ntkrnlpa.exe ntkrnlpa.exe+dcdfc NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17640 (win7sp1_gdr.110622-1506) 32-bit ntkrnlpa.exe+dcdfc ntkrnlpa.exe+b470a ntkrnlpa.exe+ac1d5 ntkrnlpa.exe+87f47   C:\Windows\Minidump\051211-23634-01.dmp 2 15 7600 151,992
    032711-23493-01.dmp 27/03/2011 21:10:49 KERNEL_DATA_INPAGE_ERROR 0x0000007a 0xc044b490 0xc0000185 0x1ddd5860 0x896929c4 ataport.SYS ataport.SYS+189c4 ATAPI Driver Extension Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) 32-bit ntkrnlpa.exe+dcdfc ntkrnlpa.exe+b470a ntkrnlpa.exe+ac1d5 ntkrnlpa.exe+87f47   C:\Windows\Minidump\032711-23493-01.dmp 2 15 7600 151,992
    030911-38157-01.dmp 09/03/2011 13:02:38 KERNEL_DATA_INPAGE_ERROR 0x0000007a 0xc044e8e8 0xc0000185 0x3f756860 0x89d1dc4e CLASSPNP.SYS CLASSPNP.SYS+16c4e SCSI Class System Dll Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) 32-bit ntkrnlpa.exe+dcdfc ntkrnlpa.exe+b470a ntkrnlpa.exe+ac1d5 ntkrnlpa.exe+87f47   C:\Windows\Minidump\030911-38157-01.dmp 2 15 7600 151,992
    090710-21840-01.dmp 07/09/2010 15:37:54 KERNEL_DATA_INPAGE_ERROR 0x0000007a 0xc05beb90 0xc0000185 0x2a5ee8c0 0xb7d720cc ntkrnlpa.exe ntkrnlpa.exe+dcd10 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17640 (win7sp1_gdr.110622-1506) 32-bit ntkrnlpa.exe+dcd10 ntkrnlpa.exe+b461a ntkrnlpa.exe+ac0e5 ntkrnlpa.exe+87e5f   C:\Windows\Minidump\090710-21840-01.dmp 2 15 7600 151,808
    020910-24928-01.dmp 09/02/2010 03:32:35 DRIVER_POWER_STATE_FAILURE 0x0000009f 0x00000004 0x00000258 0x84c68d48 0x82d62b24 halmacpi.dll halmacpi.dll+5ba9 Hardware Abstraction Layer DLL Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17514 (win7sp1_rtm.101119-1850) 32-bit ntkrnlpa.exe+67966 ntkrnlpa.exe+6d403 ntkrnlpa.exe+696ef ntkrnlpa.exe+1b7033   C:\Windows\Minidump\020910-24928-01.dmp 2 15 7600

    236,248

    Sunday, November 6, 2011 5:51 PM
  • The Stop 0x1000008E (KERNEL_MODE_EXCEPTION_NOT_HANDLED_M) indicates that a kernel-mode program generated an exception which the error handler did not catch. The value (0xC0000005) of the first parameter indicates a memory access violation.
    The faulting module (dxgmms1.sys) is part of the DirectX system.

    Check for video drivers updates and install them.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award
    • Proposed as answer by zhen tan Thursday, November 10, 2011 3:27 AM
    • Unproposed as answer by lundi4burnley Saturday, November 12, 2011 1:03 PM
    Sunday, November 6, 2011 7:01 PM
  • Hello,

    You have many bug check codes.

    Start by:

    • Updating all possible drivers especially graphic card ones
    • Update your Direct X driver
    • Run msconfig and disable all startup items except Microsoft ones
    • Uninstall all programs that you don't use

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Proposed as answer by zhen tan Thursday, November 10, 2011 3:27 AM
    • Unproposed as answer by lundi4burnley Saturday, November 12, 2011 1:03 PM
    Monday, November 7, 2011 9:18 AM
  • I have tried what you have posted above and it seemed to work for a few days but I have had 2 BSOD today, here are the reports:

    Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size
    111111-25006-01.dmp 11/11/2011 21:16:31 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x90d386bc 0xac5f7678 0x00000000 dxgmms1.sys dxgmms1.sys+1d6bc DirectX Graphics MMS Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17554 (win7sp1_gdr.110202-1504) 32-bit dxgmms1.sys+1d6bc dxgmms1.sys+1df53 dxgmms1.sys+132b dxgkrnl.sys+27491   C:\Windows\Minidump\111111-25006-01.dmp 2 15 7601 145,816
    111111-26052-01.dmp 11/11/2011 19:13:03 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x8f50f6bc 0xb622f678 0x00000000 dxgmms1.sys dxgmms1.sys+1d6bc DirectX Graphics MMS Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17554 (win7sp1_gdr.110202-1504) 32-bit dxgmms1.sys+1d6bc dxgmms1.sys+1df53 dxgmms1.sys+132b dxgkrnl.sys+27491   C:\Windows\Minidump\111111-26052-01.dmp 2 15 7601 145,81
    Friday, November 11, 2011 9:52 PM
  • They're starting to come more frequent I have had another 3 now and have only been on my laptop for around an hour
    Saturday, November 12, 2011 1:06 PM
  • They're starting to come more frequent I have had another 3 now and have only been on my laptop for around an hour

    Possible that you have a hardware issue with your graphic card or even your motherboard card. Another cause is that there is a problem with your graphic card driver,

    Contact your manufacturer Technical Support for assistance.

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Edited by Mr XMVP Saturday, November 12, 2011 2:31 PM
    • Marked as answer by Arthur Xie Friday, December 9, 2011 2:43 AM
    Saturday, November 12, 2011 2:31 PM
  • 111211-18486-01.dmp 12/11/2011 14:30:58 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x8fb3e6bc 0xb2c13660 0x00000000 dxgmms1.sys dxgmms1.sys+1d6bc DirectX Graphics MMS Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17554 (win7sp1_gdr.110202-1504) 32-bit dxgmms1.sys+1d6bc dxgmms1.sys+1df53 dxgmms1.sys+132b dxgkrnl.sys+27491   C:\Windows\Minidump\111211-18486-01.dmp 2 15 7601

    145,816

    Saturday, November 12, 2011 2:38 PM
  • Hope not thats gonna be a costly repair isn't it?
    Saturday, November 12, 2011 2:39 PM
  • Hope not thats gonna be a costly repair isn't it?

    That depends of your manufacturer and after sell services. Hope also that your PC is under guarantee :)

    Contact your manufacturer for more information.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    Saturday, November 12, 2011 4:11 PM
  • Hi,

    If you run into this again, particular the KERNEL_DATA_INPAGE_ERROR, I wrote a post that may be helpful,

    http://mikemstech.blogspot.com/2011/12/troubleshooting-0x0000007a.html


    -- Mike Burr
    Technology
    • Marked as answer by Arthur Xie Friday, December 9, 2011 2:43 AM
    Thursday, December 8, 2011 8:13 AM