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Different Browser Behavior Between enviroments. RRS feed

  • Question

  • Hopefully someone can lend some insight on this one.

    I have an MSPS 2010 user that is having difficulties rendering pages from our non-production enviroment (basically anything with a grid control).

    Her production instance performs as intended.

    What makes this particularly puzzling is that she and I compared browser settings (IE 8) and she and I are set up the same (from what I can tell).  I am having no issues rendering in iether production and non-production.

    Any thoughts as to where I should look to further trouble shoot and resolve?  Any and all input is appreciated.

    Thank you.


    scottderd

    Friday, January 3, 2014 7:52 PM

Answers

All replies

  • It is possible that there are some cookies/temp files that might be causing the issue with the Dev environment. Did you try clearing her browser cache, temp files etc.,?

    Prasanna Adavi,PMP,MCTS,MCITP,MCT http://thinkepm.blogspot.com

    Friday, January 3, 2014 8:21 PM
    Moderator
  • Yes.  to no avail.

    scottderd

    Friday, January 3, 2014 8:27 PM
  • If the users logs into a different machine does it work fine on both environments?

    Paul


    Paul Mather | Twitter | http://pwmather.wordpress.com | CPS

    Saturday, January 4, 2014 4:33 PM
    Moderator
  • Also try using the browser In-Private mode and see if it behaves the same.

    And also try using Chrome or FoxFire.

    I have seen similar issues with the same browser and found out that the behavior was different because each browser had a different update version to it.  Look in the control panel and see if both are running the same patched version.

    Cheers!


    Michael Wharton, MVP, MBA, PMP, MCT, MCTS, MCSD, MCSE+I, MCDBA
    Website http://www.WhartonComputer.com
    Blog http://MyProjectExpert.com contains my field notes and SQL queries

    Saturday, January 4, 2014 6:22 PM
    Moderator
  • Hi,

    Other things to check are:

    - if the IE installation is not corrupted (I've seen this one happening couple of times - blank page displayed)

    - any IE toolbars, add-ins that may interfere

    Hope this helps

    Paul

    Monday, January 6, 2014 10:25 PM
  • yes.  When using my machine, for example...it works fine. 

    scottderd

    Tuesday, January 7, 2014 2:46 PM
  • You could try resetting IE, have in mind that all settings are lost though:

    https://support.microsoft.com/kb/923737

    Paul


    Paul Mather | Twitter | http://pwmather.wordpress.com | CPS

    Tuesday, January 7, 2014 3:17 PM
    Moderator
  • One thing I would suggest is to check for any add-ins that got installed by the user when she was browsing other sites. (control Panel >> Uninstall a program)

    In the past I had one user, who did not even know that she had a "shopping" add-in that got installed, and it was preventing PWA from loading properly. Once I uninstalled it, everything was working fine.

    Might be worth a check, before you do a complete reset of IE.


    Prasanna Adavi,PMP,MCTS,MCITP,MCT http://thinkepm.blogspot.com

    Thursday, January 9, 2014 2:39 AM
    Moderator
  • Basically, all it took was hitting CTRL+F5....a full refresh.  That did the trick. 

    scottderd

    Thursday, January 9, 2014 6:31 PM