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Advanced Micro Devices - MEDIA - 3/21/2016 12:00:00 AM - 7.12.0.7723 RRS feed

  • Question

  • Since this MS optional update my Big Fish Games Manager has stopped working, so I cannot play games. Do you think there is any connection?

    Thank you, Sue

    Wednesday, January 17, 2018 8:16 PM

All replies

  • Hi Sue,

    Is there any error message?

    Please check if there any event created in System and Application of Event Viewer.

    Please try to use clean boot to boot PC into a clean environment to see it the issue still occur.

    Here is a link for your reference.

    How to perform a clean boot in Windows:

    https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

    And you could also try to uninstall the update to see if it can work.

    Or you could roll back your Advanced Micro Devices – MEDIA drivers (sound) in Device Management to see if it can work.

    Please also check if the PC is up to date. (Type Windows Update in search box, then select Windows Update. On the Windows Update page, select Check for updates.)


    Please remember to mark the replies as answers if they help.
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    • Proposed as answer by Vera Hu Friday, January 19, 2018 10:16 AM
    Thursday, January 18, 2018 6:03 AM