locked
Synchronization Stuck; Not Pulling Updates RRS feed

  • Question

  • We are running WSUS on Server 2008 R2.  It has a download synchronization that was stuck, so I clicked stop.  Now it is stuck and shows "stopping".  The daily updates are failing since this one is stuck.  I tried rebooting the server, but that didn't change anything.  What should I do now?
    Thursday, March 20, 2014 2:59 PM

Answers

  • WSUS reports that CatalogSyncAgent, ContentSyncAgent, and WSUS services may not be running.  I don't find any of these listed in the Services section of Administrative Tools.  Where can I find these services?

    These are not =Windows= services, but rather internal services that are part of the WSUSService (that you've already attempted to stop).

    Rebooting the server should have resolved the WSUSService hang, though. Is the WSUSService running? Can the LOCAL console connect to the WSUS Server?

    Check the ApplicationEventLog and %ProgramFiles%\Update Services\Logfiles\SoftwareDistribution.log for additional diagnostic information.


    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    • Marked as answer by Alex Lv Monday, March 31, 2014 1:31 AM
    Tuesday, March 25, 2014 5:06 PM

All replies

  • WSUS reports that CatalogSyncAgent, ContentSyncAgent, and WSUS services may not be running.  I don't find any of these listed in the Services section of Administrative Tools.  Where can I find these services?
    Thursday, March 20, 2014 10:12 PM
  • WSUS reports that CatalogSyncAgent, ContentSyncAgent, and WSUS services may not be running.  I don't find any of these listed in the Services section of Administrative Tools.  Where can I find these services?

    These are not =Windows= services, but rather internal services that are part of the WSUSService (that you've already attempted to stop).

    Rebooting the server should have resolved the WSUSService hang, though. Is the WSUSService running? Can the LOCAL console connect to the WSUS Server?

    Check the ApplicationEventLog and %ProgramFiles%\Update Services\Logfiles\SoftwareDistribution.log for additional diagnostic information.


    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    • Marked as answer by Alex Lv Monday, March 31, 2014 1:31 AM
    Tuesday, March 25, 2014 5:06 PM